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 Problem connecting from whmcs to virtualizor, Problem connecting from whmcs to virtualizor hetzner dedicated server (1 Replies, Read 5692 times)
elvator
Posted on # April 3, 2025, 2:31 pm
Group: Member
Post Group: Newbie
Posts: 1
Status:
Hello
We are using the latest version of whmcs.
We have a lot of servers from different locations like Turkey, Netherlands, USA and ...
Our only problem is with Hetzner dedicated servers.
On these servers from Finland and Germany location, the latest version of virtualizor is installed.
When we try to connect to Finnish or German virtualizor server from whmcs with virtualizor module, we get the following error:
------------
FAILED: Could not connect to Virtualizor.Please make sure that all Ports from 4081 to 4085 are open on your WHMCS Server or please check the server details entered are as displayed on Admin Panel >> Configuration >> Server Info -- Can not get any response from admin panel. Please check ip:4085 -- Can not get any response from enduser panel. Please check ip:4083
----
This problem only occurs on our Hetzner servers, and we are operating without any problems in other locations and data centers with the same settings, operating system version, etc.

Ports 4081-4085 are allowed and in the accept state in the Hetzner server's inbound and outbound firewall. These ports are also active and open on our origin server (whmcs).
IP: --   

Problem connecting from whmcs to virtualizor
sikanderk
Posted on # April 4, 2025, 2:46 am | Post: 1
Group: Virtualizor Team
Post Group: Newbie
Posts: 7
Status:
Hi,
Sir, Did you used correct server API key and Pass while adding it on WHMCS panel ?

Please allow the virtualizor ports from 4081 to 4085 in the firewall on the WHMCS server you can add it from below command.
iptables -I INPUT 1 -p tcp -m tcp --dport 4081:4085 -j ACCEPT        (for iptables)
 
firewall-cmd --zone=public --permanent --add-port=4081-4085/tcp    (for firewall)
firewall-cmd --reload

Also, check the server username and password is correct or not, You can check it from Admin panel >> Configuration >> Server info.


Let us know if you need any further assistance.

Edited by sikanderk : April 4, 2025, 2:48 am
IP: --   

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