Matomo installation error via Softaculous – missing BotTracking table

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Matomo installation error via Softaculous – missing BotTracking table (1 Replies, Read 15578 times)

keep2000	# April 23, 2026, 3:32 pm
Group: Member Post Group: Newbie Posts: 1 Status:	Hello, When I install Matomo via Softaculous, I get the following error after logging in: Mysqli prepare error: Table 'dbuser.mtol_log_bot_request' doesn't exist - in plugin BotTracking I also found a discussion on the Matomo forum suggesting this might be a Softaculous-related issue: https://forum.matomo.org/t/table-dbuser-mt8k-log-bot-request-doesnt-exist-in-plugin-bottracking/64832/2 Could you please investigate this? Thank you!
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Matomo installation error via Softaculous – missing BotTracking table

nikita	# August 6, 2026, 2:31 pm \| Post: 1
Group: Softaculous Team Post Group: Working Newbie Posts: 59 Status:	Hi, Sincere apologies for the delay in response. We tried to reproduce the issue on our end, but we were unable to replicate the behavior you described. Could you please provide a few more details to help us investigate ? 1. Extact steps to reproduce the issue.2. A short screen recording showing the problem or screenshots ?3. Is this fresh installation of 5.7.1 on mariadb server or an upgraded one ? Once we have this information, we shall look into it on priority basis. Thank you for your patience.
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