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 email help, not sure what to do (22 Replies, Read 13466 times)
tawhid111
Posted on # January 3, 2016, 1:56 pm
Group: Member
Post Group: Newbie
Posts: 44
Status:
mail server was working now i end up with some issues email not sending even phpmail to gmail or hotmail this is what happends if i use squirel mail can someone help

Code


This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

    SMTP error from remote mail server after end of data:
    host gmail-smtp-in.l.google.com [2607:f8b0:400d:c07::1a]:
    550-5.7.1 [2607:5300:100:200::1b10] Our system has detected that this message
    550-5.7.1 does not meet IPv6 sending guidelines regarding PTR records and
    550-5.7.1 authentication. Please review
    550-5.7.1  https://support.google.com/mail/?p=ipv6_authentication_error for more
    550 5.7.1 information. f124si18338870qkb.19 - gsmtp

IP: --   

email help
peopleinside
Posted on # January 3, 2016, 2:00 pm | Post: 1
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		Seems to be an issue with PTR and IPv6.
You can try to do test of your email here:
https://www.mail-tester.com/

and see what is wrong, if you want you can share privately the link of the results if you need help to understand errors.

If you share the link of result your email address will be visible in the page so consider, if you want share, to share privately.

Seems something on your email configuration is wrong.
If is a PTR issue this can be resolved from your hosting provider, if you have changed something on the email maybe you do something wrong.

The test at https://www.mail-tester.com/ can help you to understand better what is wrong.


-----------------------
PeopleInside  :angel:

Web, security, open source passionate.
IP: --   

email help
tawhid111
Posted on # January 3, 2016, 2:02 pm | Post: 2
Group: Member
Post Group: Newbie
Posts: 44
Status:
its a fresh install of webuzo exim and dovecot is installed

how do you want me to test add a normail email account and test with mail tester ?
IP: --   

email help
tawhid111
Posted on # January 3, 2016, 2:05 pm | Post: 3
Group: Member
Post Group: Newbie
Posts: 44
Status:
Quote From : tawhid111 January 3, 2016, 2:02 pm
its a fresh install of webuzo exim and dovecot is installed

how do you want me to test add a normail email account and test with mail tester ?


here is the link

http://www.mail-tester.com/web-8IbMw2
IP: --   

email help
peopleinside
Posted on # January 3, 2016, 2:16 pm | Post: 4
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		Thank you,
your server IP is in blacklist maybe for sending SPAM.

I don't know if is your server infected who sent SPAM or you are using a shared IP.
Once of the problem can be you are blacklisted.

Other issue is you don't have a SPF record.
You can generate one here:
http://www.spfwizard.net/
or
http://spfwizard.com/

when you have generated you need create a DNS record where your domain is registered maybe at 1&1.
For blacklisting if you are in 1&1 you should open a ticket to 1&1 support and alert the your IP is blacklisted (if you are not generating SPAM and your IP maybe is shared)

You can see how add SPF record here:
https://www.mail-tester.com/spf/1and1?lang=it

Also maybe you need remove the X_PRIORITY header
https://www.google.it/search?q=remove+the+X_PRIORITY+header

You have also issue with PTR, for PTR also ask to your provider.

Oh your hosting seems to be with OVH so PTR must be corrected by OVH also maybe email issue.
You maybe have only the DNS on one and one.


-----------------------
PeopleInside  :angel:

Web, security, open source passionate.
IP: --   

email help
tawhid111
Posted on # January 3, 2016, 2:19 pm | Post: 5
Group: Member
Post Group: Newbie
Posts: 44
Status:
ip was blacklisted i had some botnet issues ...how do i fix the rest sounds complicated  :squi:


Quote From : peopleinside January 3, 2016, 2:16 pm
Thank you,
your server IP is in blacklist maybe for sending SPAM.

I don't know if is your server infected who sent SPAM or you are using a shared IP.
Once of the problem can be you are blacklisted.

Other issue is you don't have a SPF record.
You can generate one here:
http://www.spfwizard.net/
or
http://spfwizard.com/

when you have generated you need create a DNS record where your domain is registered maybe at 1&1.
For blacklisting if you are in 1&1 you should open a ticket to 1&1 support and alert the your IP is blacklisted (if you are not generating SPAM and your IP maybe is shared)

You can see how add SPF record here:
https://www.mail-tester.com/spf/1and1?lang=it

Also maybe you need remove the X_PRIORITY header
https://www.google.it/search?q=remove+the+X_PRIORITY+header

You have also issue with PTR, for PTR also ask to your provider.

Oh your hosting seems to be with OVH so PTR must be corrected by OVH also maybe email issue.
You maybe have only the DNS on one and one.
IP: --   

email help
peopleinside
Posted on # January 3, 2016, 2:24 pm | Post: 6
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		The black list is a problem.
Ok your IP blacklisted is OVH so you should contact OVH or visit barracuda website and request removal of your IP.

You also need set SPF record. Please check on the internet, do a search of what is SPF. You need add in your DNS the SPF record.

If you look at the result of test if you click on the issue you see what SPF record you have to add into DNS, is:
v=spf1 a mx ip4:158.69.1.224 ~all

you have also under a link with the guide for each host how to add IT.
FOR PTR issue you should contact OVH.

This issue is because Webuzo don't support SPF, DKIM, DMARC and also have not an Antispam so user have to work lot for have good email configured.



-----------------------
PeopleInside  :angel:

Web, security, open source passionate.
IP: --   

email help
tawhid111
Posted on # January 3, 2016, 2:26 pm | Post: 7
Group: Member
Post Group: Newbie
Posts: 44
Status:

how to add spf in webuzo ?

Quote From : peopleinside January 3, 2016, 2:24 pm
The black list is a problem.
Ok your IP blacklisted is OVH so you should contact OVH or visit barracuda website and request removal of your IP.

You also need set SPF record. Please check on the internet, do a search of what is SPF. You need add in your DNS the SPF record.

If you look at the result of test if you click on the issue you see what SPF record you have to add into DNS, is:
v=spf1 a mx ip4:158.69.1.224 ~all

you have also under a link with the guide for each host how to add IT.
FOR PTR issue you should contact OVH.

This issue is because Webuzo don't support SPF, DKIM, DMARC and also have not an Antispam so user have to work lot for have good email configured.

IP: --   

email help
peopleinside
Posted on # January 3, 2016, 2:31 pm | Post: 8
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		You have to add in your DNS.
As I can see you have to add SPF record on 1 & 1 where you have your domain.


-----------------------
PeopleInside  :angel:

Web, security, open source passionate.
IP: --   

email help
peopleinside
Posted on # January 3, 2016, 2:32 pm | Post: 9
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		Where are you using DNS?

You have to know if you are using the DNS on Webuzo or on 1 & 1 i can't know for you.


-----------------------
PeopleInside  :angel:

Web, security, open source passionate.
IP: --   

email help
tawhid111
Posted on # January 3, 2016, 2:34 pm | Post: 10
Group: Member
Post Group: Newbie
Posts: 44
Status:
Quote From : peopleinside January 3, 2016, 2:32 pm
Where are you using DNS?

You have to know if you are using the DNS on Webuzo or on 1 & 1 i can't know for you.


all 3 domains are set to  forward to the vps ip adress and added to webuzo domain manager ..doesn't that mean i am using the vps dns ???
IP: --   

email help
peopleinside
Posted on # January 3, 2016, 2:36 pm | Post: 11
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		Sorry,
I CAN'T know where you are using DNS.
Please contact the register where you have registered the domain and ask to him.

For point your domain to the IP of VPS you must have added DNS record so only you know where you set this DNS records.

If you don't know how and where manage DNS record is a really issue and you must first understand this.

When you now where edit DNS record you will have to add SPF record.


-----------------------
PeopleInside  :angel:

Web, security, open source passionate.
IP: --   

email help
tawhid111
Posted on # January 3, 2016, 2:43 pm | Post: 12
Group: Member
Post Group: Newbie
Posts: 44
Status:
checked with mxtoolbox the dns are with 1and1


Quote From : peopleinside January 3, 2016, 2:36 pm
Sorry,
I CAN'T know where you are using DNS.
Please contact the register where you have registered the domain and ask to him.

For point your domain to the IP of VPS you must have added DNS record so only you know where you set this DNS records.

If you don't know how and where manage DNS record is a really issue and you must first understand this.

When you now where edit DNS record you will have to add SPF record.
IP: --   

email help
tawhid111
Posted on # January 4, 2016, 2:15 pm | Post: 13
Group: Member
Post Group: Newbie
Posts: 44
Status:
almost fixed everything still need to fix the ones below can anyone shed some light on step by step how do i fix the followings


DomainKeys Identified Mail (DKIM) is a method for associating a domain name to an email message, thereby allowing a person, role, or organization to claim some responsibility for the message.


-0.363    RDNS_DYNAMIC    Delivered to internal network by host with dynamic-looking rDNS
0.001    SPF_PASS    SPF: sender matches SPF record
Great! Your SPF is valid
-1.568    XPRIO    Please remove the X_PRIORITY header
IP: --   

email help
peopleinside
Posted on # January 4, 2016, 2:31 pm | Post: 14
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		Hi,
I not suggest to install DKIM for now, is too hard, you have to edit your server in SSH.
Are you good on SSH?

Maybe DKIM is not necessary for now, you can have 9/10 point without DKIM

What is your actual point? From old link i can see 5.4/10 but maybe if you have done a new test is more now, please let me know.

For remove  XPRIO    Please remove the X_PRIORITY header I don't know what is this and how to remove.

I never have this issue so I don't know if is something of your hosting, hope Webuzo ord OVH or 1 & 1 can tell you more detail to how fix this.

Hope to see your email is better now.


-----------------------
PeopleInside  :angel:

Web, security, open source passionate.
IP: --   

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