{"id":17732,"date":"2019-04-02T07:07:27","date_gmt":"2019-04-02T11:07:27","guid":{"rendered":"https:\/\/www.softaculous.com\/news\/?p=17732"},"modified":"2019-04-02T07:10:45","modified_gmt":"2019-04-02T11:10:45","slug":"improved-customer-support-experience","status":"publish","type":"post","link":"https:\/\/www.softaculous.com\/news\/softaculous\/improved-customer-support-experience-17732.html","title":{"rendered":"Improved Helpdesk Experience"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Hi,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have changed our customer support software for an improved experience and better UI for our clients as well as our staff. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">New Support Center URL is :<br><a rel=\"noreferrer noopener\" aria-label=\"https:\/\/softaculous.deskuss.com\/ (opens in a new tab)\" href=\"https:\/\/softaculous.deskuss.com\/\" target=\"_blank\">https:\/\/softaculous.deskuss.com\/<\/a><br><br>All the existing tickets have been migrated and are accessible from the <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/softaculous.deskuss.com\/view.php\" target=\"_blank\">Check Ticket Status<\/a> page. You can also <a rel=\"noreferrer noopener\" aria-label=\"Sign Up (opens in a new tab)\" href=\"https:\/\/softaculous.deskuss.com\/account.php?do=create\" target=\"_blank\">Sign Up<\/a> to create an account where you can <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/softaculous.deskuss.com\/login.php\" target=\"_blank\">Login<\/a> and manage all tickets within the same account.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.softaculous.com\/news\/wp-content\/uploads\/2019\/04\/softaculous-support-new-1024x582.png\" alt=\"\" class=\"wp-image-17733\" width=\"600\" height=\"291\"\/><figcaption>Screenshot of the new support centre<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you come across any issues or have suggestion to improve our support system feel free to contact us. <br><br>Regards,<br>Softaculous Team<br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hi, We have changed our customer support software for an improved experience and better UI for our clients as well as our staff. New Support Center URL is :https:\/\/softaculous.deskuss.com\/ All the existing tickets have been migrated and are accessible from the Check Ticket Status page. You can also Sign Up to create an account where&hellip; <a class=\"more-link\" href=\"https:\/\/www.softaculous.com\/news\/softaculous\/improved-customer-support-experience-17732.html\">Continue reading <span class=\"screen-reader-text\">Improved Helpdesk Experience<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[265,644,647,646,454,645],"class_list":["post-17732","post","type-post","status-publish","format-standard","hentry","category-softaculous","tag-auto-installer","tag-customer-support","tag-deskuss","tag-helpdesk","tag-softaculous","tag-support-system","entry"],"_links":{"self":[{"href":"https:\/\/www.softaculous.com\/news\/wp-json\/wp\/v2\/posts\/17732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.softaculous.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.softaculous.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.softaculous.com\/news\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.softaculous.com\/news\/wp-json\/wp\/v2\/comments?post=17732"}],"version-history":[{"count":5,"href":"https:\/\/www.softaculous.com\/news\/wp-json\/wp\/v2\/posts\/17732\/revisions"}],"predecessor-version":[{"id":17738,"href":"https:\/\/www.softaculous.com\/news\/wp-json\/wp\/v2\/posts\/17732\/revisions\/17738"}],"wp:attachment":[{"href":"https:\/\/www.softaculous.com\/news\/wp-json\/wp\/v2\/media?parent=17732"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.softaculous.com\/news\/wp-json\/wp\/v2\/categories?post=17732"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.softaculous.com\/news\/wp-json\/wp\/v2\/tags?post=17732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}