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  3. HESK

HESK
Version : 2.8.2
Votes: 161

Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.

  Space Required : 3.74 MB

  Release Date : 05-07-2018

  Get Support : Visit Support Site

  Reviews : 11

   Features

  • unlimited personalized accounts for staff
  • unlimited categories
  • canned responses
  • file attachments
  • fully-featured knowledgebase (articles, categories, search,...)
  • custom fields in the "Submit a ticket" form
  • anti-SPAM checks when submitting a ticket
  • powerful ticket search functions
  • e-mail notifications of new tickets and replies
  • rating of staff replies and knowledgebase articles
  • autoclose tickets after X days
  • easy-to-use web interface
  • easy to translate to any language
  • and many more!

Ratings Total User Guest
 
 143 0 143
 
 9 0 9
 
 2 0 2
 
 1 0 1
 
 6 0 6
Average Ratings 4.75 0.00 4.75
Add Your Rating

Reviews
Excellent
by a Guest - studybuddies.me - September 23, 2012, 8:06 pm
Excellent, simple utility that works as stated. Easy to set up and use. Highly recommended.
Really
by a Guest - BizOnRack - July 23, 2013, 12:10 pm
Really a cool application. Easy to use and cool features. Worth to have. High Recommendation.
Muy
by a Guest - Ignacio - July 19, 2013, 5:17 pm
Hesk es genial, brinda la posibilidad de administrar correctamente tickets, cero costo de implementacion, autoadministrable y con paquetes de idiomas para instalar!! Muy bueno
This
by a Guest - rjb - December 7, 2013, 10:46 am
I looked at quite a number of different Customer Support scripts and they all had problems - some just plain didn't work, others were a pain to try to setup. Hesk is easy to setup, easy to work with and best of all it works! Try this one before you try any others, you may save yourself a great deal of wasted time :)
Great,
by a Guest - Rhyse - October 6, 2014, 7:59 pm
If you want a great Help Desk, download this, I promise it had everything you need! 5 out of 5.
Great
by a Guest - nanny_16015254 - April 1, 2015, 11:04 pm
Good
excelent
by a Guest - siscosa - June 9, 2015, 9:08 pm
excelent software
Perfect
by a Guest - Pr2ot - June 12, 2015, 5:22 am
Perfect Easy Install, easy setup, ready to work in a few time. Great application
Simple
by a Guest - ltm_19651728 - February 18, 2017, 7:20 am
Perfect...very simple & easy to install...simple concept but powerful tool....thank you very much
Excelente
by a Guest - Busines1 - November 28, 2017, 11:17 pm
Testei alguns até conhecidos e o HESK foi sem dúvida a melhor opção. Solução de HelpDesk/Ticket simples e eficiente. Existe uma tradução para PT-BR e aproveito para agradecer a pessoal que realizou a tarefa.
Best
by a Guest - Gustavo - February 11, 2018, 5:54 pm
Excellent, easy to install, use, configure, maintain, and adapt to your needs
Hesk
by a Guest - Howard - March 8, 2019, 11:28 pm
I've installed Hesk on my domain based on Siteground's servers in the US. Access from my NZ PC, running Win 10, 64-bit, and Firefox 65.0.2 is 100% reliable. I had Hesk installed and operational within 2-3 minutes. Customisations were complete within 20 mins. First help desk enquiry was recorded within 25. I've never seen/used such a comprehensive, customisable, intuitive, and (so far) reliable piece of software. It ticks all the boxes. Congrats to the developers. Superb.