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 No reply given to emergency ticket #824263., Webuzo App Update has taken down the site (15 Replies, Read 43362 times)
linuskom
Posted on # August 22, 2020, 6:21 am
Group: Member
Post Group: Newbie
Posts: 11
Status:
Close to 3 hours ago, I submitted ticket #824263.

There has been no reply.


Can someone please look at this ticket.

I am a premium Webuzo user!
IP: --   

No reply given to emergency ticket #824263.
linuskom
Posted on # August 23, 2020, 11:03 pm | Post: 1
Group: Member
Post Group: Newbie
Posts: 11
Status:
Hello webuzo support,

I raised a ticket #824263 on Saturday.
My site has been down ever since. Today is Monday, I hope you will assist.

I have described the issue, inside Webuzo panel I received App update notification for Php and MySql 8.0.

Php update happen all fine and website worked fine after php service restart.

However, problem appeared after clicking on MySql 8.0 update inside Webuzo panel.

Now, under services there is no MySQL 8.0 services.

I have done troubleshooting what ever I could;

It all described in detain in the ticket #824263.


I have Webuzo premium license, I humbly urge and request to please assist at your earliest convenience.

Thanks
IP: --   

No reply given to emergency ticket #824263.
linuskom
Posted on # August 24, 2020, 9:37 am | Post: 2
Group: Member
Post Group: Newbie
Posts: 11
Status:
Hello Webuzo support,

I have waited for 3-days and  you have not replied.

If at all you have any conscience, please tell me like a human being if you will reply or will not reply.

And if you tell me like a human being that you will not reply, I will understand and look at my options to get my site going.

I also have sent you message via your FaceBook page as well.

I'm sure you would not want to be treated this way. I paid for premium Webuzo license.


IP: --   

No reply given to emergency ticket #824263.
linuskom
Posted on # August 24, 2020, 12:00 pm | Post: 3
Group: Member
Post Group: Newbie
Posts: 11
Status:
Arish,


I have sent you the details as you requested.
IP: --   

No reply given to emergency ticket #824263.
linuskom
Posted on # August 26, 2020, 2:27 pm | Post: 4
Group: Member
Post Group: Newbie
Posts: 11
Status:
Arish, I have sent you a message via ticket #290887.

I've provided you with the Webuzo login details as well.

Please my humble request is to check the description of the problem in ticket #290887.

Please guide me in the right direction so I can get my site live again.

Thanks
IP: --   

No reply given to emergency ticket #824263.
linuskom
Posted on # August 31, 2020, 12:29 am | Post: 5
Group: Member
Post Group: Newbie
Posts: 11
Status:
Sadly, no reply
IP: --   

No reply given to emergency ticket #824263.
linuskom
Posted on # September 1, 2020, 10:45 am | Post: 6
Group: Member
Post Group: Newbie
Posts: 11
Status:
For last 12-day, I have been politely begging for help.

Please put yourself in my position and try and feel how it affecting me.

I hope you understand.

You know what goes around comes around.


I have provided you with Webuzo login and still you have not resolved my ticket!
IP: --   

No reply given to emergency ticket #824263.
linuskom
Posted on # September 5, 2020, 2:20 am | Post: 7
Group: Member
Post Group: Newbie
Posts: 11
Status:
Arish you requested detail. I have provided you details.
IP: --   

No reply given to emergency ticket #824263.
audi_iswr
Posted on # October 13, 2020, 2:31 pm | Post: 8
Group: Member
Post Group: Newbie
Posts: 3
Status:
Yeah same here linus, i think this is the worst support i ever had. i am also a premium user. no answer in my ticket too. They just eat our money and leave
IP: --   

No reply given to emergency ticket #824263.
linuskom
Posted on # October 13, 2020, 10:35 pm | Post: 9
Group: Member
Post Group: Newbie
Posts: 11
Status:
Quote From : audi_iswr October 13, 2020, 2:31 pm
Yeah same here linus, i think this is the worst support i ever had. i am also a premium user. no answer in my ticket too. They just eat our money and leave


Hi audi_iswr, I learn't the hard way! I need to share something with you and all other who are in same situation.
I would urge you "all" to closely consider https://www.hestiacp.com/. It is built on VestaCP with enhancement. VestaCP has almost become defunct. But HestiaCP team have done great work with VestaCP-code with security enhancement. The HestiaCP forum is very active. Ask any problem you have; the forum members will jump in and help resolve it. And all for free.  They have a very active GitHub team.  HestiaCP does everything for free and does everything that WebUZO premium does. The price is: $0.00. I was shocked to see HestiaCP has one click WordPress Install, and it's the fasted WordPress install I've ever seen. No need of Softaculous. And the developers are adding features constantly. I’m happy with HestiaCP. You and everyone else should seriously consider it or at least take it for test drive.
IP: --   

No reply given to emergency ticket #824263.
haxcop
Posted on # April 22, 2021, 5:21 am | Post: 10
Group: Member
Post Group: Newbie
Posts: 19
Status:
I got the same issue for the past week and not able to resolved it even when doing a live skype with the Support and allowing access to the server root
Gladly I had a Daily backup of my server and was able to lose only one day...

The error shows like this:

Error While updating MySQL 8.0 : Array

This do a bunch of incorrect things which includes changing of file permissions and all bunch of nasty things... \
DO NOT UPGRADE IF IT WORKS, and IF NEEDED do it in a linked clone of your machine and always have a BACKUP!
IP: --   

DO NOT UPGRADE MYSQL 8
haxcop
Posted on # April 22, 2021, 9:30 am | Post: 11
Group: Member
Post Group: Newbie
Posts: 19
Status:
Quote From : haxcop April 22, 2021, 5:21 am
I got the same issue for the past week and not able to resolved it even when doing a live skype with the Support and allowing access to the server root
Gladly I had a Daily backup of my server and was able to lose only one day...

The error shows like this:

Error While updating MySQL 8.0 : Array

This do a bunch of incorrect things which includes changing of file permissions and all bunch of nasty things... \
DO NOT UPGRADE IF IT WORKS, and IF NEEDED do it in a linked clone of your machine and always have a BACKUP!
IP: --   

No reply given to emergency ticket #824263.
haxcop
Posted on # April 22, 2021, 10:25 am | Post: 12
Group: Member
Post Group: Newbie
Posts: 19
Status:
Still unable someway or somehow to install mysql8... had to remove all the files and folders created by webuzo for mysql - saving the backup of db's - then install mariaDB 10.3
Then I noticed Exim and PHP which showed as stoped and running respectibly where not actually installed... so... Webuzo also uninstall these programs/files - I had to reinstall both of then and now in a position of migration of DB's - someone in the Dev team Fck-it-up big time with these scripts...
IP: --   

No reply given to emergency ticket #824263.
Rahul.Burungale
Posted on # April 23, 2021, 5:53 am | Post: 13
Group: Member
Post Group: Newbie
Posts: 10
Status:

Webuzo Team 		Hi,

We can not found your ticket on our support.

If you facing any issues so please raise your ticket on our support system from the following link https://softaculous.com/support
IP: --   

No reply given to emergency ticket #824263.
Rahul.Burungale
Posted on # April 23, 2021, 5:55 am | Post: 14
Group: Member
Post Group: Newbie
Posts: 10
Status:

Webuzo Team
Quote From : Rahul.Burungale April 23, 2021, 5:53 am
Hi,

If you facing any issues so please raise your ticket on our support system from the following link https://softaculous.com/support
IP: --   

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