I'm wondering if anyone works or reads the support tickets at https://softaculous.deskuss.com as I would not want to publicly ask for help? I opened a ticket on Oct 18 about an issue that I have requested help with a few other time, and to put it nicely, it's a mess that's still a mess, and this time no one has responded to the ticket since the 18th.
In my experience, all tickets are answered within reasonable time. Make sure you enter your license keys and assign ticket to correct company/department.
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