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 Users can't access /webmail, Unable to load webuzo user! (4 Replies, Read 113 times)
RemarkableCloud
Posted on # June 6, 2025, 10:12 pm
Group: Member
Post Group: Newbie
Posts: 3
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Hi All!

When an end user attempts to log in to webmail using domain/webmail or hostname:2003/mail, they receive the error message "Unable to load webuzo user!"

Logs don't show anything relevant, but the error message appears to be generated from usr/local/webuzo/web/enduser/mail/plugins/webuzo/soft2fa/soft2fa.php file

It was working fine a day ago. Do you have any ideas about how to fix it?

Thank You!



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RemarkableCloud
Managed Cloud Servers - Cloud Reseller - Cloud Hosting - Business Email
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Users can't access /webmail
gallina_xd
Posted on # Today at 1:23 pm | Post: 1
Group: Member
Post Group: Newbie
Posts: 2
Status:
i'm having the same problem, it started today out of the blue.
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Users can't access /webmail
gallina_xd
Posted on # Today at 1:32 pm | Post: 2
Group: Member
Post Group: Newbie
Posts: 2
Status:
Sir, we have executed the cron command (/usr/local/emps/bin/php /usr/local/webuzo/cron.php), and webmail access and login are now working successfully.
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Users can't access /webmail
RemarkableCloud
Posted on # Today at 1:44 pm | Post: 3
Group: Member
Post Group: Newbie
Posts: 3
Status:
Quote From : gallina_xd Today at 1:23 pm
i'm having the same problem, it started today out of the blue.


I did it yesterday and didn't work, but today it's working again, looks like the cron rolls back some files

I'm glad it's working, and thank you



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RemarkableCloud
Managed Cloud Servers - Cloud Reseller - Cloud Hosting - Business Email
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Users can't access /webmail
shivam
Posted on # Today at 3:59 pm | Post: 4
Group: Member
Post Group: Newbie
Posts: 1
Status:
/usr/local/emps/bin/php /usr/local/webuzo/cron.php
Works today ! I had customers complaining since 3 days of the error!
Suggestion to support - please run an update option and patch as soon as possible for all servers and users or an OTA update to all clients who may be affected.

Almost every 2 months Im facing issues with webmail errors.
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