Welcome Guest. Please Login or Register  
Client Area  |  Softaculous Cloud  |  Calendar  |  Quick Links  |  
   


You are here: Index > Webuzo > General Support > Topic : Email login problem: Unknown user or password incorrect.



Threaded Mode | Print  

 Email login problem: Unknown user or password incorrect. (7 Replies, Read 22329 times)
mitu820
Posted on # January 23, 2014, 8:50 am
Group: Member
Post Group: Newbie
Posts: 13
Status:
Hi, I cant use email on my webuzo installation, all time saying "Unknown user or password incorrect."  I have reinstalled Exim and Devocot but still same, please help me.
IP: --   

Email login problem: Unknown user or password incorrect.
valley
Posted on # January 23, 2014, 9:50 am | Post: 1
Group: Webuzo Team
Post Group: Super Member
Posts: 1644
Status:
Restart the Exim and Dovecot Services

Guide : http://webuzo.com/wiki/Restart_services

-----------------------
Webuzo : Single User Control Panel
Join Webuzo :
Facebook
Twitter

IP: --   

Email login problem: Unknown user or password incorrect.
mitu820
Posted on # January 23, 2014, 11:57 am | Post: 2
Group: Member
Post Group: Newbie
Posts: 13
Status:
Thanks for your reply, but not working, still same error

IP: --   

Email login problem: Unknown user or password incorrect.
valley
Posted on # January 23, 2014, 12:27 pm | Post: 3
Group: Webuzo Team
Post Group: Super Member
Posts: 1644
Status:
Quote From : mitu820 January 23, 2014, 11:57 am
Thanks for your reply, but not working, still same error



Which email account are you facing issues with ?

Could you please open a support ticket with the root details of your server and access to your Webuzo Enduser Panel, we will resolve your issues.

Support : https://www.softaculous.com/support/open.php



-----------------------
Webuzo : Single User Control Panel
Join Webuzo :
Facebook
Twitter

IP: --   

Email login problem: Unknown user or password incorrect.
mitu820
Posted on # January 23, 2014, 12:32 pm | Post: 4
Group: Member
Post Group: Newbie
Posts: 13
Status:
Quote From : valley January 23, 2014, 12:27 pm


Which email account are you facing issues with ?

Could you please open a support ticket with the root details of your server and access to your Webuzo Enduser Panel, we will resolve your issues.

Support : https://www.softaculous.com/support/open.php



All email, if I create new email with any domain all creating same problem.

I am creating a ticket now. Thanks
IP: --   

Email login problem: Unknown user or password incorrect.
valley
Posted on # January 23, 2014, 12:42 pm | Post: 5
Group: Webuzo Team
Post Group: Super Member
Posts: 1644
Status:
Quote From : mitu820 January 23, 2014, 12:32 pm
Quote From : valley January 23, 2014, 12:27 pm


Which email account are you facing issues with ?

Could you please open a support ticket with the root details of your server and access to your Webuzo Enduser Panel, we will resolve your issues.

Support : https://www.softaculous.com/support/open.php



All email, if I create new email with any domain all creating same problem.

I am creating a ticket now. Thanks


Alright !!! We shall have it resolved and post the solution here.


-----------------------
Webuzo : Single User Control Panel
Join Webuzo :
Facebook
Twitter

IP: --   

Email login problem: Unknown user or password incorrect.
valley
Posted on # January 23, 2014, 12:56 pm | Post: 6
Group: Webuzo Team
Post Group: Super Member
Posts: 1644
Status:
Since the Primary Domain was not pointing to the Webuzo Server IP, the email client was unable to authenticate the user.

Quick Fix for the same is to change the traces of the invalid domain to the domain pointing to the Webuzo Server IP in the file /usr/local/webuzo/enduser/webuzo/squirrel/config/config.php

Hope it helps \m/


-----------------------
Webuzo : Single User Control Panel
Join Webuzo :
Facebook
Twitter

IP: --   

Email login problem: Unknown user or password incorrect.
mitu820
Posted on # January 23, 2014, 1:00 pm | Post: 7
Group: Member
Post Group: Newbie
Posts: 13
Status:
Valley fixed my problem very quickly,

Thanks Valley
IP: --   

« Previous    Next »

Threaded Mode | Print  



Jump To :


Users viewing this topic
1 guests, 0 users.


All times are GMT. The time now is May 24, 2024, 7:29 am.

  Powered By AEF 1.0.8 © 2007-2008 Electron Inc.Queries: 10  |  Page Created In:0.242