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 Trying to restore backup from different server / host (1 Replies, Read 3027 times)
laydownlarry
Posted on # November 19, 2017, 2:48 am
Group: Member
Post Group: Newbie
Posts: 1
Status:
Trying to restore a backup from my former host that went offline. I'm dropping it into the softaculous_backups folder, but nothing is showing up when I try to restore.

My username is the same -- but my directory is different (home2/username in backup vs home/username in new host). Does that matter?

Or what else should I try?
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Trying to restore backup from different server / host
Brijesh
Posted on # November 20, 2017, 2:01 pm | Post: 1
Group: Softaculous Team
Post Group: Super Member
Posts: 5809
Status:
Hi,

Does the backupinfo file exist ?

The backup info file is in the :
/home/USERNAME/.softaculous/backups/

Also since the path is changed the restore will not work.

If you can open a support ticket with us we can help you make the required changes to the backup file.
https://www.softaculous.com/support/

Also if your domain is accessible at the old host then you can import the installation from that server to the new server using our Remote Import utility :
https://www.softaculous.com/docs/Remote_Import

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