Installations Throwing "The MySQL Connection could not be established."

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Installations Throwing "The MySQL Connection could not be established." (15 Replies, Read 12033 times)

mark012492	# January 10, 2017, 7:05 pm
Group: Member Post Group: Newbie Posts: 7 Status:	I can not provide you credentials to login. Please let me know if you need any further information. When trying to install packages in Softaculous you get the following. The MySQL Connection could not be established.Specs: Cent 6.8, WHM 62, EA4, Softaculous 4.8.4, MariaDB 10.0.28 What I have done Re installed Softaculous Reset MySQL Root Password Restart Cpanel/MariaDB Verified Databases can be created in cPanel Disabled and Enabled IonCube Loaders in Tweak Settings Nothing gets logged in /var/softaculous/error_log.log cPanel error log shows the following Code cPanel LiveAPI parser returned XML, which is deprecated. Please file a bug report at https://tickets.cpanel.net/submit/ sh: /opt/cpanel//root/usr/bin/php: No such file or directory [2017-01-10 11:44:39 -0500] warn [cpaneld] The subprocess (cpanel (cpanel)) exited with an error: The subprocess ended prematurely because it received the “SEGV” (11) signal. The process dumped a core file. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 159. Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x2b00210)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 74 Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x2b00210), "subprocess_name", "cpanel (cpanel)", "subprocess_read_handle", IO::Handle=GLOB(0x2b7fc60), "subprocess_write_handle", IO::Handle=GLOB(0x2afcf78), "api_type", ...) called at cpsrvd.pl line 6475 cpanel::cpsrvd::cpHandler("app", "cpanel", "document", "./frontend/paper_lantern/softaculous/index.live.php") called at cpsrvd.pl line 2363 cpanel::cpsrvd::dodoc_cpaneld() called at cpsrvd.pl line 1607 cpanel::cpsrvd::dodoc(HASH(0x13a4008)) called at cpsrvd.pl line 1367 cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 849 cpanel::cpsrvd::script() called at cpsrvd.pl line 319
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Installations Throwing "The MySQL Connection could not be established."

aakash_softac	# January 11, 2017, 10:43 am \| Post: 1
Group: Member Post Group: Super Member Posts: 544 Status:	Hi, If you can please open a support ticket with us we can check this issue for you : https://www.softaculous.com/support/ ----------------------- Aakash Gupta SitePad Developer Follow us for faster updates Twitter: https://twitter.com/sitepad_editor Facebook: https://facebook.com/SitePad
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Installations Throwing "The MySQL Connection could not be established."

truecms	# January 11, 2017, 11:19 am \| Post: 2
Group: Member Post Group: Newbie Posts: 2 Status:	Did you get that resolved?
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Installations Throwing "The MySQL Connection could not be established."

truecms	# January 11, 2017, 11:29 am \| Post: 3
Group: Member Post Group: Newbie Posts: 2 Status:	Same error here, can't find resolution. If you get hat resolved, please update the solution.
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Installations Throwing "The MySQL Connection could not be established."

mark012492	# January 11, 2017, 11:47 am \| Post: 4
Group: Member Post Group: Newbie Posts: 7 Status:	From the softaculous team. "The issue is due to a bug in WHM 11.62.0.1 in cPanel's API to detect the PHP version selected by the user using MultiPHP Manager in EasyApache 4. The API failure causes all the API calls (eg: database creation) executed after this API call to fail. The cPanel team has an open case (CPANEL-10700) for this issue and once they fix it your issue should resolved." You can verify the patch gets pushed by monitoring the cPanel change log for 62 at the link below https://documentation.cpanel.net/display/CL/62+Change+Log
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Installations Throwing "The MySQL Connection could not be established."

Brijesh	# January 23, 2017, 2:38 pm \| Post: 5
Group: Softaculous Team Post Group: Super Member Posts: 5653 Status:	Hi, Sorry for the delay in response. Unfortunately the issue is not yet fixed by the cPanel team and we are awaiting for a fix regarding this case. Also we have released Softaculous 4.8.5 in which we have disabled the PHP requirements check for EasyApache 4 servers since the cPanel API call we used in this check was failing : http://www.softaculous.com/board/index.php?tid=10005 Once the cPanel team fixes this case we will release a new version of Softaculous in which we will restore the PHP requirements check for EasyApache 4 ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool
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Installations Throwing "The MySQL Connection could not be established."

jcats	# February 8, 2017, 11:59 pm \| Post: 6
Group: Member Post Group: Newbie Posts: 7 Status:	Any update on this? Same problem persists on 62.0.8
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Installations Throwing "The MySQL Connection could not be established."

ncube	# February 9, 2017, 6:12 am \| Post: 7
Group: NOC Post Group: Newbie Posts: 5 Status:	Problem confirmed across all our servers today. Something happened in the last 24 hours causing issue. Running softaculous 4.8.7 tested on cpanel 62.08 and 62.10 all new installations fail with db error. This is urgent and needs to be resolved.
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Installations Throwing "The MySQL Connection could not be established."

Brijesh	# February 9, 2017, 8:03 am \| Post: 8
Group: Softaculous Team Post Group: Super Member Posts: 5653 Status:	Hi, Sorry for the inconvenience. It seems the cPanel team has not fixed this issue yet. We have again disabled PHP version detection in EasyApache4 MultiPHP Manager and we are launching Softaculous 4.8.8 by today with a workaround so you should not face this issue. ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool
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Installations Throwing "The MySQL Connection could not be established."

Brijesh	# February 9, 2017, 10:25 am \| Post: 9
Group: Softaculous Team Post Group: Super Member Posts: 5653 Status:	Hi, We have released Softaculous 4.8.8 with the workaround to disable the requirements for servers with cPanel 11.62.0.x and EasyApache 4 Please execute the CRON command to update Softaculous : Code /usr/local/cpanel/3rdparty/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php Sorry for the inconvenience caused. ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool
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Installations Throwing "The MySQL Connection could not be established."

erizo	# February 10, 2017, 12:22 pm \| Post: 10
Group: Member Post Group: Newbie Posts: 7 Status:	Quote From : Brijesh February 9, 2017, 10:25 am Hi, We have released Softaculous 4.8.8 with the workaround to disable the requirements for servers with cPanel 11.62.0.x and EasyApache 4 Please execute the CRON command to update Softaculous : Code /usr/local/cpanel/3rdparty/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php Sorry for the inconvenience caused. Work for me. Thanks Brijesh
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Installations Throwing "The MySQL Connection could not be established."

anais	# August 1, 2017, 7:14 pm \| Post: 11
Group: Member Post Group: Newbie Posts: 5 Status:	Hi I'm trying to install wordpress on a cpanel installation with sofatculous 4.9.2 The username is 5 characters and so is the database name so is unlikely to be over the 16 character limit. The following errors were found : The MySQL Connection could not be established. Could not unzip the Language files The MySQL Connection could not be established. Please help.
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Installations Throwing "The MySQL Connection could not be established."

salman	# August 2, 2017, 9:18 am \| Post: 12
Group: Webuzo Team Post Group: Working Member Posts: 213 Status:	Hi, Please open a support ticket with us with server details so we can check what causing the issue.
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Installations Throwing "The MySQL Connection could not be established."

Morinmote10	# August 6, 2017, 7:26 pm \| Post: 13
Group: Member Post Group: Newbie Posts: 1 Status:	Hey there, did you get solution for this problem? actually i have same ----------------------- http://hosting-reviews.co.uk/
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Installations Throwing "The MySQL Connection could not be established."

anais	# August 8, 2017, 1:09 pm \| Post: 14
Group: Member Post Group: Newbie Posts: 5 Status:	Yes, I resolved Sent ticket to support and just , The wp packages I installed were updated here the instructions: rm -rf /var/softaculous/wp/* /usr/local/cpanel/3rdparty/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php
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