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 Where do updates come from?, I am not getting updates anymore (2 Replies, Read 128774 times)
tonymee
Posted on # August 6, 2013, 2:11 am
Group: Member
Post Group: Newbie
Posts: 1
Status:
Hi, my host is Lunarpages and I loaded my Drupal script through Softiculous in my cpanel there.

I don't seem to be getting updates lately and I am wondering where they come from; do they come through Softiculous? If so what is the IP Address? I think I may have blocked it while blocking thousands to stop spam.
IP: --   

Where do updates come from?
Brijesh
Posted on # August 6, 2013, 5:25 am | Post: 1
Group: Softaculous Team
Post Group: Super Member
Posts: 5875
Status:
Hi,

The updates are fetched from Softaculous servers once every 24 hours. There could be two reasons why the updates are not being downloaded on your servers :

1. Either "Auto Update Scripts" is disabled on your server, if you have root access to the server please enable this setting from Softaculous Admin panel -> Settings. Or if you do not have root access you could ask your host to do that for you.

2. Your server is blocking our IP. Please whitelist the following IPs :
api.softaculous.com (IP : 216.18.221.243)
s1.softaculous.com (IP : 108.61.84.171)
s2.softaculous.com (IP : 23.29.77.179)
s3.softaculous.com (IP : 142.4.49.46)
s4.softaculous.com (IP : 188.138.10.177)

-----------------------
Softaculous
Pinguzo - Monitor Servers, Websites, API, Services 24x7
IP: --   

Where do updates come from?
Hannah76
Posted on # April 25, 2026, 10:07 am | Post: 2
Group: Member
Post Group: Newbie
Posts: 8
Status:
Updates usually come through Softaculous via your hosting server, so there isn’t a single fixed IP—it’s better to whitelist their domains instead of specific IPs. You might also want to check with Lunarpages support to be sure nothing essential got blocked.

And if you’re sharing screenshots for troubleshooting, using AI foto HD can make them clearer and easier to understand.
IP: --   

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