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 Deskuss 1.0.6 Launched (0 Replies, Read 13 times)
jivans
Posted on # Today at 3:33 pm
Group: Pagelayer Team
Post Group: Working Member
Posts: 216
Status:
Hi,

The Deskuss team has released version 1.0.6.
The following is a list of changes :

1) [Added] Auto-Close: automatically close tickets inactive for a configurable number of days (default 7). Only tickets an agent has replied to are eligible for auto-close — unanswered tickets are never auto-closed.
2) [Added] New "Pending" ticket state with "In Progress" status to park tickets an agent is actively working on. Pending tickets are skipped by Auto-Close.
3) [Added] Auto-Close dry-run mode to log candidates without closing them.
4) [Added] "Auto-Close Notice" email template sent to the customer on auto-close (optional)

We will be launching many more changes in the upcoming version.

Regards,
The Deskuss Team
IP: --   

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