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 FAILED: Could not connect to Virtualizor., FAILED: Could not connect to Virtualizor. (3 Replies, Read 212 times)
paulim78
Group: Member
Post Group: Newbie
Posts: 6
Status:
I'm trying to add the virtualizor server but I get this error in whmcs
FAILED: Unable to connect to Virtualizor. Make sure all ports 4081 to 4085 are open on your WHMCS server or check if the server details you entered are displayed in the Admin Panel >> Configuration >> Server Information - Unable to get any response from the admin panel. Check XXXXXXXXXXX:4085 -- Unable to get any response from the end user panel. Check XXXXXXXXXXX:4083

but I can log in using port :4085 4084 4083 everything is normal but when I try to add it I get an error
IP: --   

FAILED: Could not connect to Virtualizor.
shwetank
Group: Member
Post Group: Newbie
Posts: 9
Status:
Hi,

Sir, Did you used correct server API key and Pass while adding it on WHMCS panel ?
Please allow the virtualizor ports from 4081 to 4085 in the firewall on the WHMCS server you can add it from below command.
iptables -I INPUT 1 -p tcp -m tcp --dport 4081:4085 -j ACCEPT        (for iptables)

firewall-cmd --zone=public --permanent --add-port=4081-4085/tcp    (for firewall)
firewall-cmd --reload

Also, check the server username and password is correct or not, You can check it from Admin panel >> Configuration >> Server info.


Let us know if you need any further assistance.
IP: --   

FAILED: Could not connect to Virtualizor.
paulim78
Group: Member
Post Group: Newbie
Posts: 6
Status:
Quote From : shwetank June 10, 2025, 11:01 pm
Hi,

Sir, Did you used correct server API key and Pass while adding it on WHMCS panel ?
Please allow the virtualizor ports from 4081 to 4085 in the firewall on the WHMCS server you can add it from below command.
iptables -I INPUT 1 -p tcp -m tcp --dport 4081:4085 -j ACCEPT        (for iptables)

firewall-cmd --zone=public --permanent --add-port=4081-4085/tcp    (for firewall)
firewall-cmd --reload

Also, check the server username and password is correct or not, You can check it from Admin panel >> Configuration >> Server info.


Let us know if you need any further assistance.



I already got the Key and the Key password that is in Virtualizor Administration -> Configuration -> Server Information and got it there, but it gives the same problem, then I got the key and put it in Username and Key Password and put it in password in WHMCS.

I thought I was putting the wrong module in WHMCS but I tested the 2 types of module too and it gave the same problem, it talks about the ports and it talks about the credentials.

I got the module for resale and created an API credential then I got the API Key and put it in username and got the API Password and put it in password in WHMCS I clicked on test connection and the problem occurred.
IP: --   

FAILED: Could not connect to Virtualizor.
jevingala
Group: Virtualizor Team
Post Group: Super Member
Posts: 776
Status:
For reseller module, you have to use Cloud User API creds.
For Admin module, did you tried using API creds from List API pair page ?

If the issue persists, please update credentials via ticket or share remote access there :


https://softaculous.deskuss.com/open.php?&topicId=2

-----------------------
Regards,
Virtualizor Team.
http://virtualizor.com/
IP: --   

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