I found that user had wrong permission on .softaculous folder. Corrected those to 711.
But still we see these errors in log and softaculous is still not loading:
Code [2020-02-18 11:20:37 +0100] die [Internal Death while parsing [live php] 754547] Child failed to make LIVEAPI connection to cPanel from: ./frontend/paper_lantern/softaculous/index.live.php. at cpanel.pl line 4381.
at cpanel.pl line 4381.
cpanel::cpanel::setup_external_engine() called at cpanel.pl line 883
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/softaculous/index.live.php") called at cpanel.pl line 321
Child failed to make LIVEAPI connection to cPanel from: ./frontend/paper_lantern/softaculous/index.live.php. at cpanel.pl line 4381.
[2020-02-18 11:20:37 +0100] warn [cpaneld] The subprocess (cpanel (cpanel)) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.
Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x2d9ec58)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109
Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x2d9ec58), "subprocess_name", "cpanel (cpanel)", "subprocess_read_handle", GLOB(0x2d9eed8), "subprocess_write_handle", GLOB(0x2d9ed70), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 7293
cpanel::cpsrvd::cpHandler("app", "cpanel", "document", "./frontend/paper_lantern/softaculous/index.live.php") called at cpsrvd.pl line 2768
cpanel::cpsrvd::dodoc_cpaneld() called at cpsrvd.pl line 1970
cpanel::cpsrvd::dodoc(HASH(0x13a07c0)) called at cpsrvd.pl line 1717
cpanel::cpsrvd::handle_one_connection(5) called at cpsrvd.pl line 1097
cpanel::cpsrvd::script() called at cpsrvd.pl line 425
[2020-02-18 11:20:42 +0100] die [Internal Death while parsing [live php] 755035] Child failed to make LIVEAPI connection to cPanel from: ./frontend/paper_lantern/softaculous/index.live.php. at cpanel.pl line 4381.
at cpanel.pl line 4381.
cpanel::cpanel::setup_external_engine() called at cpanel.pl line 883
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/softaculous/index.live.php") called at cpanel.pl line 321
Child failed to make LIVEAPI connection to cPanel from: ./frontend/paper_lantern/softaculous/index.live.php. at cpanel.pl line 4381.
[2020-02-18 11:20:42 +0100] warn [cpaneld] The subprocess (cpanel (cpanel)) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.
Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x2d9f928)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109
Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x2d9f928), "subprocess_name", "cpanel (cpanel)", "subprocess_read_handle", GLOB(0x2da0148), "subprocess_write_handle", GLOB(0x2d9f9a0), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 7293
cpanel::cpsrvd::cpHandler("app", "cpanel", "document", "./frontend/paper_lantern/softaculous/index.live.php") called at cpsrvd.pl line 2768
cpanel::cpsrvd::dodoc_cpaneld() called at cpsrvd.pl line 1970
cpanel::cpsrvd::dodoc(HASH(0x13a07c0)) called at cpsrvd.pl line 1717
cpanel::cpsrvd::handle_one_connection(5) called at cpsrvd.pl line 1097
cpanel::cpsrvd::script() called at cpsrvd.pl line 425
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