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4 days without having access to webuzo control panel
Guest
August 1, 2015, 1:37 pm | Post: 2
Group: Guest
Status:
Hi padroresina,
my name is Marco and I AM a Webuzo customer as you.

I don't know why Webuzo staff in this last month seems to be very busy. Before i think support was better.

I AM sorry to hear you have issue with your Webuzo.
Your issue seems to be the licence and as i could understand you are able to log in in your Webuzo panel.

You and your hosting company are also able to login to SSH is right?

So your issue is only on Licence?
Here is a small guide http://www.webuzo.com/wiki/Manage_License
Can be userfull also this: http://webuzo.com/wiki/How_to_Refresh_License

In the past i had a similar issue. In my case the licence is buyed by my hosting company, i asked support to Webuzo but was my hosting company who fixxed the licece issue.

In your case i didn't know if the licece of Webuzo is buyed from your or from your hosting.
Remember also Webuzo works also with a free licence
http://www.softaculous.com/board/index.php?tid=6364&title=License_Expired_unable_to_use_webuzo

If your issue is relative the KEY and licence is buyed by you Webuzo should help you.
But maybe please reply to this questions:

1. Do you have buyed premium licence or is Premium licence inserted buy your webhosting company?

2. Do you have access to this page https://www.softaculous.com/clients ?
Here is where you can manage your existing licence associated with your email address

3. Can you login into Webuzo?

4. Can you login into SSH? If yes you can try also to restart webuzo service in SSH by this command:
root > service webuzo restart

Hope to see your issue soon resolved.
IP: --   


Threads
 pedroresina   4 days without having access to webuzo control panel (25 Replies, Read 95274 times)
    |--  pedroresina   Why are only...   on August 1, 2015, 1:21 pm
    |--  Guest   Hi padroresina, my...   on August 1, 2015, 1:37 pm
    |--  pedroresina   Hi padroresina, my...   on August 1, 2015, 1:59 pm
    |--  pedroresina   I forgot to...   on August 1, 2015, 2:05 pm
    |--  Guest   Thanks for your...   on August 1, 2015, 2:09 pm
    |--  Guest   As I can...   on August 1, 2015, 2:13 pm
    |--  pedroresina   Thanks for your...   on August 1, 2015, 2:19 pm
    |--  pedroresina   I never installed...   on August 1, 2015, 2:22 pm
    |--  Guest   I AM very...   on August 1, 2015, 2:26 pm
    |--  pedroresina   no way im...   on August 1, 2015, 2:32 pm
    |--  pedroresina   Im not happy...   on August 1, 2015, 2:46 pm
    |--  Guest   I hope Webuzo...   on August 1, 2015, 2:52 pm
    |--  pedroresina   I hope Webuzo...   on August 1, 2015, 3:03 pm
    |--  alons   It could be...   on August 1, 2015, 3:13 pm
    |--  Guest   Alons, nice to...   on August 1, 2015, 3:25 pm
    |--  pedroresina   It could be...   on August 1, 2015, 3:28 pm
    |--  alons   Hi, We managed...   on August 1, 2015, 3:28 pm
    |--  Guest   Hi, We managed...   on August 1, 2015, 3:32 pm
    |--  alons    Hi, i didn't...   on August 1, 2015, 3:33 pm
    |--  Guest   Maybe the hosting...   on August 1, 2015, 3:35 pm
    |--  pedroresina   Hi, We managed...   on August 1, 2015, 3:45 pm
    |--  pedroresina    Hi, i didn't...   on August 1, 2015, 3:49 pm
    |--  pedroresina   I have seen...   on August 1, 2015, 3:54 pm
    |--  pedroresina   Is this going...   on August 1, 2015, 5:03 pm
    |--  alons   Hi, I am...   on August 1, 2015, 7:38 pm

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