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 Change primary ip of license !, Moved server need to change ip in license (8 Replies, Read 4178 times)
hostu
Posted on # August 17, 2010, 6:00 pm
Group: Member
Post Group: Newbie
Posts: 6
Status:
We had to move our services to a new data center, ip for current license does not exist for us and we need to change the primary ip so  we can use the license on our new server ip...  thanks

chuck

after looking over the forum in more detail, we have sent support an email with old ip and license,,, hope they can change them soon ! 8-17-10


Edited by hostu : August 17, 2010, 6:37 pm
IP: --   

Change primary ip of license !
alons
Posted on # August 17, 2010, 7:05 pm | Post: 1
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Your Ip should have been changed by the Support Team by now.
Let us know if you need any further help.

Regards,
Alons


-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
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Change primary ip of license !
hostu
Posted on # August 17, 2010, 7:16 pm | Post: 2
Group: Member
Post Group: Newbie
Posts: 6
Status:
logged into my account and it still has the old ip as the primary  ip, not the new server ip,  do i need to uninstall the free version from the new server ? was not sure how to do this so had installed the free version on the new ip..

thanks

chuck


IP: --   

Change primary ip of license !
alons
Posted on # August 17, 2010, 7:17 pm | Post: 3
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Did you get the email from our support department ?


-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

Change primary ip of license !
hostu
Posted on # August 17, 2010, 7:22 pm | Post: 4
Group: Member
Post Group: Newbie
Posts: 6
Status:
no, just the ones from the forum about the post updates...

chuck
IP: --   

Change primary ip of license !
hostu
Posted on # August 17, 2010, 10:53 pm | Post: 5
Group: Member
Post Group: Newbie
Posts: 6
Status:
Quote From : alons August 17, 2010, 7:17 pm
Did you get the email from our support department ?



still no joy, nothing from support, sent the same email to support and watched it go through the email servers and was accepted by their email server, sill has the old ip, hope this can get resolved soon....

thanks
chuck

this is starting to look bad,  got mail from support this morning that ip had been change on license, and to install software on that server now,  i installed software and now i have two license for the same ip and the install on server shows the free one, what a mess, why can't they just allow us to change the ip for the installed software... or make the move to another server less painful, i have a business to run and time to play with this kinda of headache was not figured in....







Edited by hostu : August 18, 2010, 11:48 am
IP: --   

Change primary ip of license !
alons
Posted on # August 19, 2010, 3:05 pm | Post: 6
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

I am really sorry for the inconvenience sir.
You can change the IP from the Client Center:
http://www.softaculous.com/clients

What new license key did you get ?
Also this could be because of a different IP you gave to the support team then the actual IP seen BY OUR servers.

You can check your IP with the following Command:
root> wget http://www.softaculous.com/ip.php; cat ip.php

That should be set as the Primary IP of your license.
Please email support about this and they will set things right.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

Change primary ip of license !
hostu
Posted on # August 19, 2010, 4:56 pm | Post: 7
Group: Member
Post Group: Newbie
Posts: 6
Status:
support got it all straight,,,,
thanks

chuck
IP: --   

Change primary ip of license !
alons
Posted on # August 20, 2010, 9:49 am | Post: 8
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Most welcome sir :)

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

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