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ERROR: Could not determine the database prefix when staging from an existing WP install
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5857
Status:
Hi,

Sorry for the delay in response.

I see that you had created a ticket with us. Here are the details from the ticket :
You are using WordPress setup where the wp-config.php file is one level about the WordPress installation directory causing this issue.

This structure is not supported at the moment in Softaculous. We will make changes in Softaculous to support this structure soon.

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Threads
 kibarra   ERROR: Could not determine the database prefix when staging from an existing WP install (10 Replies, Read 207821 times)
    |--  Brijesh   Hi, Sorry for...   on February 2, 2021, 9:02 am
    |--  kmeyer9999   You also get...   on March 19, 2021, 10:49 pm
    |--  Brijesh   You also get...   on March 31, 2021, 12:21 pm
    |--  SCJohnL   I had the...   on April 14, 2022, 9:42 pm
    |--  Brijesh   I had the...   on May 3, 2022, 1:58 pm
    |--  wdburgdorf   Same issue. But...   on June 15, 2022, 7:38 pm
    |--  Brijesh   Hi, Can you...   on June 16, 2022, 10:36 am
    |--  RtheCompany   Oh my. Is...   on May 6, 2025, 2:55 pm
    |--  softxenova   Oh my. Is...   on May 6, 2025, 4:43 pm
    |--  RtheCompany   Hey @softxenova There...   on May 6, 2025, 5:45 pm

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