thanks haxcop, i subbed a ticket. the last time i had an issue with softaculous was 8 years ago and i forgot the procedure. i subbed friday afternoon PST and techs worked on the ticket and complete 23:00 sunday PST. they probably were off on the weekend. very fast service and incredible tech knowledge. i was Softaculous be my customer support for my pc, telephone, appliances, car, router, external harddisks, power company...