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 Webtree 2.0.17 isn't working (9 Replies, Read 15905 times)
franceserv
Posted on # October 18, 2021, 4:40 pm
Group: Member
Post Group: Newbie
Posts: 21
Status:
Hello,

Webtree 2.0.17 isn't
working when installed with Softcaculous and show an error message, same
on your demo page :https://demos6.softaculous.com/webtreesx5dmmr057u/


https://www.softaculous.com/apps/others/webtrees

I tested with PHP 7.3.x and PHP 7.4.x, in French and English language.

Could you check, please ?

Best regards,

Élodie BOSSIER
FranceServ Hébergement
IP: --   

Webtree 2.0.17 isn't working
punit
Posted on # October 26, 2021, 6:27 am | Post: 1
Group: Softaculous Team
Post Group: Elite Member
Posts: 272
Status:
Hi,


I have checked demo and it's working fine.

https://www.softaculous.com/apps/others/webtrees

May I know what error did you get when you installed through Softaculous in your panel ?


-----------------------
Regards
Punit Varia
Script Packaging Head
IP: --   

Webtree 2.0.17 isn't working
franceserv
Posted on # October 28, 2021, 11:34 am | Post: 2
Group: Member
Post Group: Newbie
Posts: 21
Status:
Hi,
I don't know wish demo you are using, but the demo link at :
https://www.softaculous.com/softaculous/demos/webtrees
Show this splash of 10 second :
Board Imageand go to this after the 10 seconds :

Board Image
Could you check again, please ?
IP: --   

Webtree 2.0.17 isn't working
punit
Posted on # October 28, 2021, 11:51 am | Post: 3
Group: Softaculous Team
Post Group: Elite Member
Posts: 272
Status:
Hi,

I have followed same steps and it's working fine. Can you try in incognito mode ?



-----------------------
Regards
Punit Varia
Script Packaging Head
IP: --   

Webtree 2.0.17 isn't working
franceserv
Posted on # October 28, 2021, 12:06 pm | Post: 4
Group: Member
Post Group: Newbie
Posts: 21
Status:
In incognito mode with a fresh Web browser, I have the same problem.
But I can see it's working fine from https://www.site-shot.com/ or https://gtmetrix.com, perhaps a CDN cache problem for European or France people ?
But I had exactly the same problem in local without CDN with my own Softaculous from one of my customer.

Thank you for your response.
IP: --   

Webtree 2.0.17 isn't working
franceserv
Posted on # October 28, 2021, 1:00 pm | Post: 5
Group: Member
Post Group: Newbie
Posts: 21
Status:
I found the problem.

If I visit the website https://demos6.softaculous.com/webtreesldemodebnh/ with English language set into my Browser it's working perfectly, but if I visit with my default or French language, the template of Webtree detect it and fail.

On Firefox, I used the add-ons "languageswitch" to debug it.

Could you check on your side and switch of language into your Browser please ?
IP: --   

Webtree 2.0.17 isn't working
punit
Posted on # October 29, 2021, 11:53 am | Post: 6
Group: Softaculous Team
Post Group: Elite Member
Posts: 272
Status:
Hi,

We could replicate the issue. Give us some time. Will check for the solution and let you know.


-----------------------
Regards
Punit Varia
Script Packaging Head
IP: --   

Webtree 2.0.17 isn't working
franceserv
Posted on # October 29, 2021, 11:54 am | Post: 7
Group: Member
Post Group: Newbie
Posts: 21
Status:
Hi,
Thank you very much :)
IP: --   

Webtree 2.0.17 isn't working
punit
Posted on # November 1, 2021, 6:47 am | Post: 8
Group: Softaculous Team
Post Group: Elite Member
Posts: 272
Status:
Hi,

We have fixed language issue and released package. Please run cron to get latest package.
You can refer following guide to know cron command  : https://www.softaculous.com/docs/admin/immediate-synchronize-with-softaculous-servers/

Let us know if you face any issue.




-----------------------
Regards
Punit Varia
Script Packaging Head
IP: --   

Webtree 2.0.17 isn't working
franceserv
Posted on # November 3, 2021, 4:06 pm | Post: 9
Group: Member
Post Group: Newbie
Posts: 21
Status:
Hi,
It's working perfectly, thank you very much.
Best regards,Élodie
IP: --   

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