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 Segmentation fault, Only experiencing this in Softaculous (33 Replies, Read 41503 times)
gieathome
Posted on # September 26, 2009, 2:23 pm
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i got segmentation error message in softaculous cron:

Quote

/bin/sh: line 1: 32609 Segmentation fault      /usr/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php >> /dev/null 2>&1


How do i fix this?
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Segmentation fault
alons
Posted on # September 27, 2009, 5:02 am | Post: 1
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Hi,

There are many reasons for a segmentation fault:
http://www.cyberciti.biz/tips/segmentation-fault-on-linux-unix.html

It could simply also be because of an overload on the system or hardware failure.
I would recommend you just restart the system and then check.

Also which OS and Panel are you running ?

Regards,
Alons

-----------------------
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Segmentation fault
gieathome
Posted on # September 29, 2009, 12:05 pm | Post: 2
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CentOS 5.x 64 bit

cPanel

Edited by gieathome : September 29, 2009, 12:06 pm
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Segmentation fault
alons
Posted on # September 29, 2009, 12:59 pm | Post: 3
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Was Softaculous working properly before and this error happened suddenly ?

There couldnt be any error in coding as this would be a problem on all servers otherwise.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
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Segmentation fault
gieathome
Posted on # October 2, 2009, 11:02 am | Post: 4
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I don't know. It's cron that is having this problem.

How do I "reinstall" softaculous? It could be that the installation is corrupted. I had my DC checked and they confirmed that there is nothing wrong with the hardware
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Segmentation fault
queen_leonia
Posted on # October 5, 2009, 3:23 am | Post: 5
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Post Group: Newbie
Posts: 13
Status:
Hi,

I got the same message too.
/bin/sh: line 1: 12412 Segmentation fault      /usr/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php >> /dev/null 2>&1
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Segmentation fault
alons
Posted on # October 5, 2009, 6:05 am | Post: 6
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We had emailed you asking for some details.
Please reply.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
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Segmentation fault
gieathome
Posted on # October 11, 2009, 3:19 am | Post: 7
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Didn't receive the email. Can you private message me here in this forum?

How do I "reinstall" softaculous? It could be that the installation is corrupted.
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Segmentation fault
alons
Posted on # October 12, 2009, 12:07 pm | Post: 8
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Hi,

To reinstall just delete the Softaculous folder here:
/usr/local/cpanel/whostmgr/docroot/cgi/softaculous

Then run the normal installation procedure for cPanel:
http://www.softaculous.com/docs/install

Dont worry about losing any data. The datafiles are stored in individual user accounts

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
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Segmentation fault
gieathome
Posted on # October 17, 2009, 1:55 am | Post: 9
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Thanks alons for the instruction. can you bookmark / sticky the topic on how to uninstall softaculous because that might help a lot of problems. I did uninstall Softaculous and install it again and I no longer received the segmentation error
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Segmentation fault
alons
Posted on # October 17, 2009, 3:42 am | Post: 10
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Hi,

The Docs are on their way with an improved Client Panel as well.

So stay tuned.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
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Segmentation fault
gieathome
Posted on # November 8, 2009, 12:10 am | Post: 11
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Hi

After your upgrade, all my servers using Softaculous are now receiving segmentation error:

/bin/sh: line 1: 14549 Segmentation fault

:( Why?
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Segmentation fault
alons
Posted on # November 18, 2009, 11:38 am | Post: 12
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Posts: 2280
Status:
Hi,

Can you let me know which OS did this happen ?

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
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Segmentation fault
gieathome
Posted on # November 27, 2009, 12:19 am | Post: 13
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CentOS and I keep on getting emails about this for all my servers so I don't think its hardware problem anymore. I believe this is a problem with your software
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Segmentation fault
alons
Posted on # November 27, 2009, 11:37 am | Post: 14
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Post Group: Super Member
Posts: 2280
Status:
Hi,

Can you let us investigate if you dont mind giving a servers details?
One cause I can see is could be that PHP is not being able to download any files when run through the CRON hence shooting a Segmentation fault.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
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Segmentation fault
qisback
Posted on # November 27, 2009, 12:19 pm | Post: 15
Group: Member
Post Group: Newbie
Posts: 4
Status:
I'm getting it too

uname -a
Code
Linux  2.6.18-128.7.1.el5 #1 SMP Mon Aug 24 08:21:56 EDT 2009 x86_64 x86_64 x86_64 GNU/Linux


php -v
Code
PHP 5.2.10 (cli) (built: Nov 26 2009 09:58:43)
Copyright (c) 1997-2009 The PHP Group
Zend Engine v2.2.0, Copyright (c) 1998-2009 Zend Technologies
    with eAccelerator v0.9.6-rc1, Copyright (c) 2004-2007 eAccelerator, by eAccelerator
    with the ionCube PHP Loader v3.3.4, Copyright (c) 2002-2009, by ionCube Ltd., and
    with Zend Optimizer v3.3.9, Copyright (c) 1998-2009, by Zend Technologies

(have also tried with php 5.2.11)

php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php
Code
Segmentation fault (core dumped)


dmesg
Code
php[21828]: segfault at 0000000012d72ee8 rip 0000000012d72ee8 rsp 00007fffc6d3e5a8 error 15


If you want any more info just let me know.

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Segmentation fault
alons
Posted on # November 27, 2009, 12:49 pm | Post: 16
Group: Administrator
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Posts: 2280
Status:
Can you give me root details

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
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Segmentation fault
qisback
Posted on # November 27, 2009, 12:55 pm | Post: 17
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In what respect do you mean "Can you give me root details"?

Edited by qisback : November 27, 2009, 12:56 pm
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Segmentation fault
alons
Posted on # November 27, 2009, 1:10 pm | Post: 18
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Status:
PM them to me.
I will check what error can it be.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
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Segmentation fault
qisback
Posted on # November 27, 2009, 1:19 pm | Post: 19
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Posts: 4
Status:
Ah! you mean you would like the root login details.

I have 2 problems with that.

1) I am not willing to hand root details to anyone, their is nothing that you can do that I'm not able to do for you.

2) We use a two factor authentication OTP system, meaning you'd have to have to physically have my token generator.

Please understand whilst I am willing to help you solve this issue, I find it poor practise to ask anyone for root login details.
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Segmentation fault
alons
Posted on # November 27, 2009, 1:33 pm | Post: 20
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

Not a problem sir
I will just cross check our systems once again.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
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Segmentation fault
alons
Posted on # November 27, 2009, 2:07 pm | Post: 21
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Status:
Sir can you just place a file that I will send you. It will let us know that which user is PHP running under the CRON.

And can you download the files using the SOftaculous Admin panel.

Regards,
ALons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
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Segmentation fault
gieathome
Posted on # December 1, 2009, 2:07 am | Post: 22
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Quote From : alons November 27, 2009, 11:37 am
Hi,

Can you let us investigate if you dont mind giving a servers details?
One cause I can see is could be that PHP is not being able to download any files when run through the CRON hence shooting a Segmentation fault.

Regards,
Alons


I see. What do you think can be the reason why php is not being able to download files when ran through cron? These files that you have mentioned above, where can I download it? And how do i use it?


Edited by gieathome : December 1, 2009, 2:10 am
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Segmentation fault
alons
Posted on # December 1, 2009, 9:37 am | Post: 23
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Status:
Hi,

A short memory allotment is the reason for it.
In CRON PHP is called via CLI and it uses very limited memory.
You can change this in your PHP.ini

And there is also a better file management system in 2.3

Regards,
ALons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
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Segmentation fault
gieathome
Posted on # December 1, 2009, 1:00 pm | Post: 24
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Quote From : alons December 1, 2009, 9:37 am
Hi,

A short memory allotment is the reason for it.
In CRON PHP is called via CLI and it uses very limited memory.
You can change this in your PHP.ini

And there is also a better file management system in 2.3

Regards,
ALons


I dont want to increase my php memory in php.ini because it is a global wide setting. i dont use user-specific php.ini too. So is there any other way of doing it?
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Segmentation fault
alons
Posted on # December 2, 2009, 2:25 pm | Post: 25
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Status:
2.3 fixes this issue.
You can try it by deleting some files in /var/softaculous

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
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Segmentation fault
gieathome
Posted on # December 3, 2009, 7:17 pm | Post: 26
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This still happens in one of my servers with php memory limit = 28M. I updated Softaculous 24 hours ago and noticed that 19 hours ago I still encountered Segementation fault error.
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Segmentation fault
alons
Posted on # December 3, 2009, 7:25 pm | Post: 27
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Is it happening on all servers or just one ?
Did you get a email of logs ?


-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
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Segmentation fault
gieathome
Posted on # December 4, 2009, 1:03 pm | Post: 28
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Quote From : alons November 27, 2009, 11:37 am
Hi,

Can you let us investigate if you dont mind giving a servers details?
One cause I can see is could be that PHP is not being able to download any files when run through the CRON hence shooting a Segmentation fault.

Regards,
Alons


But what can cause it? Unfortunately it's not possible to give the server login details :( So is 28M too low for Softaculous?
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Segmentation fault
alons
Posted on # December 4, 2009, 1:41 pm | Post: 29
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Post Group: Super Member
Posts: 2280
Status:
Hi,

Can you just let us know the number of scripts showing a RED mark in Softaculous Admin Panel -> Software

28 MB of RAM is sufficient for Softaculous.
Also have you updated to the latest version.

Regards,
Alons

Edited by alons : December 4, 2009, 1:42 pm

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
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Segmentation fault
gieathome
Posted on # December 4, 2009, 1:56 pm | Post: 30
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Post Group: Working Member
Posts: 160
Status:
Quote From : alons December 4, 2009, 1:41 pm
Hi,

Can you just let us know the number of scripts showing a RED mark in Softaculous Admin Panel -> Software

28 MB of RAM is sufficient for Softaculous.
Also have you updated to the latest version.

Regards,
Alons


Which one? I dont see any red but I see pink. Not sure if its a color problem in my monitor. Im using the free version.

I can however see this:

58/108 scripts are installed 

WeBid didnt update though


Edited by gieathome : December 4, 2009, 1:57 pm
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Segmentation fault
alons
Posted on # December 4, 2009, 2:04 pm | Post: 31
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Can you try a manual update using the Admin Panel ?

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

Segmentation fault
alons
Posted on # December 4, 2009, 2:07 pm | Post: 32
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Did you try a Manual Update using the Admin Panel ?

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

Segmentation fault
gieathome
Posted on # December 4, 2009, 2:35 pm | Post: 33
Group: Member
Post Group: Working Member
Posts: 160
Status:
Quote From : alons December 4, 2009, 2:07 pm
Did you try a Manual Update using the Admin Panel ?


Everything works when I do this through the admin panel
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