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 Doesn't Work, Softaculous Does Not Work (5 Replies, Read 3568 times)
VicHost
Posted on # January 9, 2010, 12:58 am
Group: Member
Post Group: Newbie
Posts: 5
Status:
Ok I have purchased a Yearly License for my VPS but it aint working.
When I click on any Software title via cPanel, I get this:

"The INFO.XML file could not be found! Please report this to the server administrator."

A fix would be good.

Also, it's not happening now, but for a while I was getting an error saying that Paths were wrong. I emailed Support with that but no response as yet.


IP: --   

Doesn't Work
alons
Posted on # January 9, 2010, 2:06 am | Post: 1
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

Go to WHM -> Softaculous -> Software

There select all scripts nd Click "Update settings"
It will download all scripts.

About the support ticket, sir we didnt receive any email. Which account did you send it to ?

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

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Doesn't Work
VicHost
Posted on # January 9, 2010, 2:10 am | Post: 2
Group: Member
Post Group: Newbie
Posts: 5
Status:
Quote From : alons January 9, 2010, 2:06 am
Hi,

Go to WHM -> Softaculous -> Software

There select all scripts nd Click "Update settings"
It will download all scripts.

About the support ticket, sir we didnt receive any email. Which account did you send it to ?

I sent it to support@softaculous.com which is the address you give on your website.
I also did that Update you mentioned and still having the same issues.

The INFO.XML file could not be found! Please report this to the server administrator.

Dan
IP: --   

Doesn't Work
alons
Posted on # January 9, 2010, 3:12 pm | Post: 3
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

What error logs did it give on updating ?
Also I can confirm we didnt receive any email from you sir.
Please check you outbox and see if you sent it to the right email address.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

Doesn't Work
VicHost
Posted on # January 9, 2010, 3:16 pm | Post: 4
Group: Member
Post Group: Newbie
Posts: 5
Status:
It was sent to Board Imagesupport@softaculous.com
That's the email provided on your website.

Here is the email, including date, time etc:

Quote
Board ImagefromBoard ImageBendigo Scene <info@bendigoscene.com.au>toBoard Imagesupport@softaculous.com
dateBoard ImageSat, Jan 9, 2010 at 11:44 AMsubjectBoard ImageSoftaculous Not Workingmailed-byBoard Imagebendigoscene.com.au
hide details 11:44 AM (14 hours ago)
I just purchased a Premium license and installed as directed on my VPS.
When I update settings, I get the following error:

the script/software path is wrong as no software was found

Also, I ran php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php but it made no difference and didn't even execute.


Can you reply as soon as possible with a fix for this? I did search
the forums but only found the one post where no definite solution was
provided.

Thanks,
Dan


Regards,
Dan
IP: --   

Doesn't Work
alons
Posted on # January 9, 2010, 5:39 pm | Post: 5
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

I checked the SPAM as well and its not there.
I dont know what the problem was with the email.
Hence we will set up a ticket system as well.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

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