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 please get support ticket system (0 Replies, Read 1510 times)
SoftDux
Posted on # February 21, 2010, 4:11 pm
Group: NOC
Post Group: Working Member
Posts: 113
Status:
Hi,

Can you please install a proper support ticket system? I think support via the forum is a bit unprofessional.

I can't supply sensitive information about server environment / client accounts / etc on the forum, and using the forum PM system isn't that good either. We need a way to submit / track support tickets and I suggest using something like Kayako / CerberusWeb / perldesk / etc.
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