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 New license purchase ($) & install but still says "free"? (4 Replies, Read 2877 times)
hostdango
Posted on # September 17, 2010, 3:13 am
Group: Member
Post Group: Newbie
Posts: 2
Status:
We just purchased a license and updated the "My licenses" area with our servers IP addresses, and it's still showing that we aren't using a premium license, when we are. I've tried running the cron job to update this, but it remains.
Any ideas?
IP: --   

New license purchase ($) & install but still says "free"?
alons
Posted on # September 17, 2010, 4:15 am | Post: 1
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

The IP must be different then the machines IP.
Please PM me the license key you see in the Admin Panel and the one you see in the Client Center.
Or
You can email our support for faster execution.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

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IP: --   

New license purchase ($) & install but still says "free"?
hostdango
Posted on # September 20, 2010, 12:45 pm | Post: 2
Group: Member
Post Group: Newbie
Posts: 2
Status:
Hey Alons, thank you for the reply. We narrowed the problem down to the IP issue you spoke of. We changed the primary IP with the secondary IP we had and it worked fine. Thank you for your response! :)
IP: --   

New license purchase ($) & install but still says "free"?
bargainhost
Posted on # October 3, 2010, 11:31 pm | Post: 3
Group: Member
Post Group: Newbie
Posts: 1
Status:
I am having the same problem, I emailed support with the details 6 days ago and still waiting for a response.

Please check the emails I sent on 29/09/2010 and 01/10/2010 marked 'Softaculous License Urgent' and respond.

Thanks.
IP: --   

New license purchase ($) & install but still says "free"?
alons
Posted on # October 4, 2010, 8:04 am | Post: 4
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

Your email went in the Spam Box.
This has been replied to now.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

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