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 You have booted into the wrong kernal - Crap Support, Crap Support (2 Replies, Read 5172 times)
bobnz
Posted on # November 25, 2016, 10:19 pm
Group: Member
Post Group: Newbie
Posts: 5
Status:
I posted a high priority ticket about this 3 days ago and got nothing but 2 useless replys, instead of them actually fixing the issue.

I have multiple VPS down which I can't do anything with, not even migrate to another server and 100s of customers websites and emails down which is killing my business.

Unfortunately it is beyond me so I am looking for help.

I would pay for premium support but I have asked so many times before and they don't do it. Instead they just release new products like sitemash instead of dealing with their support issues.

This is my grub.conf where I have tried changing the default loadup kernal from 0-4 and restarted my server 5 times but I keep on getting the same issue. So I guess for some strange reason the grub.conf doesn't have the xen loader on there, but I don't know what to do about it. Last thing I want is to reboot the server and for it not to come back online.

Code
# grub.conf generated by anaconda
#
# Note that you do not have to rerun grub after making changes to this file
# NOTICE:  You have a /boot partition.  This means that
#          all kernel and initrd paths are relative to /boot/, eg.
#          root (hd0,0)
#          kernel /vmlinuz-version ro root=/dev/mapper/VolGroup-lv_root
#          initrd /initrd-[generic-]version.img
#boot=/dev/sda
default=4
timeout=5
splashimage=(hd0,0)/grub/splash.xpm.gz
hiddenmenu
title CentOS (3.18.44-20.el6.x86_64)
    root (hd0,0)
    kernel /vmlinuz-3.18.44-20.el6.x86_64 ro root=/dev/mapper/VolGroup-lv_root rd_NO_LUKS LANG=en_US.UTF-8 rd_NO_MD rd_LVM_LV=VolGroup/lv_swap SYSFONT=latarcyrheb-sun16 crashkernel=auto rd_LVM_LV=VolGroup/lv_root  KEYBOARDTYPE=pc KEYTABLE=us rd_NO_DM rhgb quiet
    initrd /initramfs-3.18.44-20.el6.x86_64.img
title CentOS (3.18.41-20.el6.x86_64)
    root (hd0,0)
    kernel /vmlinuz-3.18.41-20.el6.x86_64 ro root=/dev/mapper/VolGroup-lv_root rd_NO_LUKS LANG=en_US.UTF-8 rd_NO_MD rd_LVM_LV=VolGroup/lv_swap SYSFONT=latarcyrheb-sun16 crashkernel=auto rd_LVM_LV=VolGroup/lv_root  KEYBOARDTYPE=pc KEYTABLE=us rd_NO_DM rhgb quiet
    initrd /initramfs-3.18.41-20.el6.x86_64.img
title CentOS (3.18.34-20.el6.x86_64)
    root (hd0,0)
    kernel /vmlinuz-3.18.34-20.el6.x86_64 ro root=/dev/mapper/VolGroup-lv_root rd_NO_LUKS LANG=en_US.UTF-8 rd_NO_MD rd_LVM_LV=VolGroup/lv_swap SYSFONT=latarcyrheb-sun16 crashkernel=auto rd_LVM_LV=VolGroup/lv_root  KEYBOARDTYPE=pc KEYTABLE=us rd_NO_DM rhgb quiet
    initrd /initramfs-3.18.34-20.el6.x86_64.img
title CentOS (3.18.32-20.el6.x86_64)
    root (hd0,0)
    kernel /vmlinuz-3.18.32-20.el6.x86_64 ro root=/dev/mapper/VolGroup-lv_root rd_NO_LUKS LANG=en_US.UTF-8 rd_NO_MD rd_LVM_LV=VolGroup/lv_swap SYSFONT=latarcyrheb-sun16 crashkernel=auto rd_LVM_LV=VolGroup/lv_root  KEYBOARDTYPE=pc KEYTABLE=us rd_NO_DM rhgb quiet
    initrd /initramfs-3.18.32-20.el6.x86_64.img
title CentOS (3.18.30-20.el6.x86_64)
    root (hd0,0)
    kernel /vmlinuz-3.18.30-20.el6.x86_64 ro root=/dev/mapper/VolGroup-lv_root rd_NO_LUKS LANG=en_US.UTF-8 rd_NO_MD rd_LVM_LV=VolGroup/lv_swap SYSFONT=latarcyrheb-sun16 crashkernel=auto rd_LVM_LV=VolGroup/lv_root  KEYBOARDTYPE=pc KEYTABLE=us rd_NO_DM rhgb quiet
    initrd /initramfs-3.18.30-20.el6.x86_64.img


Any help booting into the correct kernal would be very much appreciated and even willing to pay someone to be able to fix it for me.

Thanks

IP: --   

You have booted into the wrong kernal - Crap Support
bobnz
Posted on # November 26, 2016, 10:03 pm | Post: 1
Group: Member
Post Group: Newbie
Posts: 5
Status:
Virtualizor response after 4 days:-


Sir until and unless you are not booted in right kernel, Virtualizor will show that message. - I knew that already?



It is not due to Virtualior, it seems that when the server was rebuilt
the files are missing or old files are restored. For this you will have
to ask your Admin or DC how this happened. As Virtualizor do not do
anything to /etc/grub.conf file.



Following similar entry should be there in your grub.conf:



title CentOS (4.4.13-1.el6xen.x86_64)

        root (hd0,0)

        kernel /xen.gz dom0_mem=1024M cpufreq=xen dom0_max_vcpus=1 dom0_vcpus_pin

        module /vmlinuz-4.4.13-1.el6xen.x86_64 ro
root=/dev/mapper/vg-root rd_NO_LUKS  KEYBOARDTYPE=pc KEYTABLE=us
LANG=en_US.UTF-8 rd_NO_MD rd_LVM_LV=vg/swap SYSFONT=latarcyrheb-sun16
crashkernel=auto rd_LVM_LV=vg/root rd_NO_DM rhgb quiet

        module /initramfs-4.4.13-1.el6xen.x86_64.img


Not sure why they couldn't of just edited the grub.conf to get it to boot into the correct kernal then? This is beyond me and its their software so I am left at a dead end.

So the support was not helpful at all and "live" skype support is slow and they never answered why I couldn't migrate the servers.

I guess I will just have to try and backup the vps's on the machine, restore on another machine, format and re-install virtualizor?

Seems a bit extream though for just booting into the wrong kernal.
IP: --   

You have booted into the wrong kernal - Crap Support
asim_shaikh
Posted on # November 28, 2016, 12:29 pm | Post: 2
Group: Member
Post Group: Elite Member
Posts: 381
Status:
Hi,

Sir, We apologize for the inconvenience caused.
I read the whole ticket, your server's RAID had failed, which was the reason your server was re installed by your Data center and your data was attached to your server after re install.
So as Xen was not installed on your server (after re install), virtualizor showed "You have booted into the wrong kernal" which was correct.

Now as per the skype conversation we have started the migration of VPSs to another server.

I again apologize for the delay and inconvenience caused.




-----------------------
Regards,
Virtualizor Team
http://www.virtualizor.com
IP: --   

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