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 Lincense not working (1 Replies, Read 1588 times)
kollettiv
Posted on # February 29, 2020, 8:50 am
Group: Member
Post Group: Newbie
Posts: 1
Status:
I just purchased a license of Softaculous through Plesk interface and I can't figure out how to get it to work.

Also I tried to create an account on Softaculous in the hopes that I could put my license key there and fix it myself and no success as well.

Also think I was charged twice for the license.

The IP address is 31.220.62.6

Talk about a bad first impression.
IP: --   

Lincense not working
Brijesh
Posted on # March 2, 2020, 9:30 am | Post: 1
Group: Softaculous Team
Post Group: Super Member
Posts: 5804
Status:
Hi,

Sorry for the inconvenience caused.

I just checked the license for the IP you mentioned and it is premium. Sometimes there is a minor delay of around 2-5 minutes from payment processor where it makes some fraud checks and they send us the IPN after that the payment is marked as successful.

Regarding the double charge I checked with our payment processor and we have received the payment only once. If you are charged twice please send us the transaction id via Ticket and we will check it asap :
https://softaculous.deskuss.com/

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