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 Clone: An installation already exists (1 Replies, Read 2818 times)
rseiler
Group: Member
Post Group: Newbie
Posts: 8
Status:
What do you do when a WP clone stops at 95% and doesn't progress for a very long time (should have taken around 3-4 minutes, as it says)?

I waited as long as I could and then went back to the Installations page, where the clone is NOT listed, so the percentage was accurate: it never completed.

Furthermore, looking at the file structure, the clone isn't there.

Neither is the database that it would have created.

So, I went to do it again and was greeted with the error in the Subject. How do I clear this failed install which doesn't exist? Softaculous has record of it in some obscure location.

I tried cloning to a different domain and even that produced "An installation already exists." Finally, I included a /dirname to the domain when cloning and that allowed me to clone successfully.

But I'd still like to find where record of the failed one is and remove it so that when I clone again I can do it the normal way (subdomain only). Just to reiterate, the failed one is NOT listed on the Installations page.
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Clone: An installation already exists
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5804
Status:
Hi,

Sorry for the inconvenience caused.

Softaculous saves the cloned installation record only after the installation is completed, so it should not give an error that the installation already exists on the location where you tried to clone first.

You might have also received an email about the error details if the first installation that you cloned failed. You can check the SPAM folder of your emails if you cannot find the email.

If you are still able to replicate this issue please open a support ticket with us and our support team can check the issue :
https://softaculous.deskuss.com/

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