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 Support request not replied (3 Replies, Read 2837 times)
chema
Posted on # September 8, 2010, 8:16 pm
Group: Member
Post Group: Newbie
Posts: 2
Status:
Hello,

We've sent you a support request more than 24 hours ago and we have no received any response yet from the support team.

The inquiry was the following:

Quote
We are experimenting some hangups with Softaculous when we
want to refresh the home page. We've found out that the problem is the
application sends multiple requests to the Apache web server of the index.html
page. We've seen up to 5 instances of this page in a ps command line. If we
terminate those processes, the page is properly refreshed.

Thank you for your help.

Regards,
Chema (H&D Team)



Please, give us a solution ASAP.
IP: --   

Support request not replied
alons
Posted on # September 9, 2010, 6:26 pm | Post: 1
Group: Administrator
Post Group: Super Member
Posts: 2281
Status:
Hi,

Sir, your ticket was replied to.
Please check your email inbox again.
It might have landed in the SPAM box if its not there in the Inbox.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

Support request not replied
chema
Posted on # September 9, 2010, 7:54 pm | Post: 2
Group: Member
Post Group: Newbie
Posts: 2
Status:
Hi,

Thanks for your reply.

Can you resend your e-mail response please?

Regards,
Chema
IP: --   

Support request not replied
alons
Posted on # September 10, 2010, 4:27 am | Post: 3
Group: Administrator
Post Group: Super Member
Posts: 2281
Status:
Hi,

I have resent the email.
You didnt mention the Panel you are using.
Please let us know of the same.

Regards,
ALons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

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