How to Debug Critical Error on your WordPress Website

There will be times when you will face serious downtime on your WordPress website due to a plugin causing an issue or the active theme preventing the site to load. You might be getting the below error.

Now how do you debug this? If only there was an exact error, you would have been able to resolve it.

No need to panic, Softaculous has got you covered! You can now enable the Debug Mode through Softaculous WordPress Manager, just follow the steps given below.

Step 1: Login to your Control panel (e.g. cPanel).

Step 2: Look for the Softaculous icon and Click on that icon to go to the Softaculous page.

Step 3: On the top-right icons section, you can find the WordPress Manager icon. Click on this icon and the WordPress Manager wizard will appear.

Step 4: Look for your website in the below list in which you are facing this critical error and click on the down arrow icon at the end of the line, this will expand the installation with more details.

Step 5: You will have multiple options there, look for the Debug Mode option. It is set to disabled by default, select the enabled option and this shall enable the debug mode in your WordPress website.

Once done you will receive a success message on the bottom-right corner of the screen.

Now go back and reload your website, the generic error message will now be replaced with an exact error message pointing you to the file which is causing the error.

You can now resolve this error you are facing and your site will be up and running. Generally the issue is with some plugin or theme not working with the latest version of WordPress. There are two possibilities :

  1. You are using an outdated version of the plugin or theme which is not compatible with the WordPress version which you are using. The solution for this is to check the latest version available of the plugin or theme you find in the error message and upgrade to the latest version. (Make sure you take a backup of your site before doing this, just in case the latest version does not work).
  2. The plugin or theme in question has not been updated by the vendor and no longer works with the WordPress version which you are using. In this case the solution would be to disable the plugin by renaming the plugin folder to .bak from the File Manager and then look for another plugin/theme that can replace the existing one.

NOTE: Do not forget to disable Debug Mode once your site is working. It is not a good idea to leave debugging mode enabled on a production website.

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Change/Reset Your WordPress Admin Password using Softaculous WordPress Manager

Forgot your WordPress site admin pass? Don’t have access to reset the password? No worries Softaculous is here for the rescue.

You can now change your WordPress site admin password through Softaculous WordPress Manager. Yes, you read it right it’s a piece of cake and you do not require any technical knowledge to do so. No editing your database and stuff, simply follow the below steps and it’ll be done in no time.

Step 1: Login to your Control panel (e.g. cPanel).

Step 2: Look for the Softaculous icon and Click on that icon to go to the Softaculous page.

Step 3: On the top-right icons section, you can find the WordPress Manager icon. Click on this icon and the WordPress Manager wizard will appear.

Step 4: Look for the installation in the below list for which you want to change your password.

Step 5: Once you locate your installation, Click on the Change Password button.

Step 6: You’ll get a Change Password popup modal which would look something like below.

Step 7: Fill in the username for which you want to change the password in the Username field. Now fill in the new password that you want to set in the Password field.

Step 8: Once you are done with filling in the details, Click on the Save button. You will receive a success message on the bottom-right corner of the screen.

That’s it! You are all set with the new password. Go ahead and login with your new password to your WordPress admin site.

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Backup Your WordPress Site to Google Drive via Softacluous

Server crashed ? Had a backup but on the same server ? Bad idea!

Why not backup your installation in a trusted provider like Google Drive ? Your backup will always be safe.

By the end of this article, you’ll have complete knowledge on how can you configure your Google drive as a backup location in Softaculous and then create a backup of your WordPress site over it.

Step 1: Configure your Google Drive as a backup location in Softaculous

You will need to add your Google Drive as a backup location in Softaculous before you can create a backup over it. You can follow the below steps in order to do so.

  1. Login to your Control panel (e.g. cPanel).
  2. Look for the Softaculous icon and click on that icon to go to the Softaculous page.
  3. On the top-right icons section, you can find the Backups and Restore icon and after the page is loaded click on the Manage Backup Locations button.
  4. Now click on the Add Backup location button and you’ll be redirected to the page where you can add your Google Drive as a backup location.
  5.  Add a descriptive name to the Location Name field for your Google drive backup location. Your Google Drive location will be visible to you in the backup locations list on the Edit Settings page by this name.
  6. Select the Google Drive protocol from the Protocol list box.
  7. In the Backup Location (Optional) field you can add the folder where you wish to make your backups on google drive. e.g. /backups . By default, if the field is empty, and your backups will be created at ‘Softaculous Auto Installer‘ folder on your Google Drive.
  8. After filling the above fields, click on the Add Backup Location button and you will be redirected to the Google authorization page.
  9. Sign-in to your google account with your username and password.
  10. You will be prompted with ‘softaculous.com wants to access your Google Account‘ tab, click Allow
  11. Once the authorization process is completed, you will be redirected back to Softaculous.
  12. If everything worked well, you will see a ‘Backup Location added successfully‘ message.
  13. That’s it, your Google drive backup location is added successfully.

    In the next step, we’ll explain how you can backup your WordPress Site at this newly added location.

Step 2: Create your WordPress backup to the Google drive location

Once you are done with Step 1, this step is a piece of cake. You can configure automated backups that occur at specific intervals as well as manual backups i.e. on time backups over Google Drive location.

Configure automated backups to Google Drive for your installation

  1. Login to your Control panel (e.g. cPanel).
  2. Look for the Softaculous icon and click on that icon to go to the Softaculous page.
  3. On the top-right icons section, you can find the All Installations icon. Click on the icon and all your installations will appear on this page.
  4. Look for the installation that you want to backup and click on the Edit icon, the edit installation details page will appear.
  5. On the Edit Installation Details Page, in the Backup Location dropdown select the Google Drive location that you created in Step 1.
  6. Next in the Automated Backups dropdown select the frequency at which you want the backups to be created. e.g. daily, weekly, monthly backups. You can also set custom frequency so that your backups will be created accordingly.
  7. The last field to set up an automated backup is Backup Rotation. Select the number of backups you wish to be available at any given time. e.g. if you set this as 2 then after 2 successful backups your oldest backup will be deleted.
  8. Click on the Save Installation Details button. This shall setup automated backup of your WordPress site over Google Drive.

That’s it!

Create a manual backup of your Site to Google Drive

If your default backup location is not set as Google Drive you can still manually create a backup on your Google Drive location.

  1. Login to your Control panel (e.g. cPanel).
  2. Look for the Softaculous icon and click on that icon to go to the Softaculous page.
  3. On the top-right icons section, you can find the WordPress Manager icon. Click on this icon and the WordPress Manager wizard will appear.
  4. Look for the installation that you want to backup and click on the down arrow icon at the end of the line, this will expand the installation with more details.
  5. Now click on the Backup button and the backup page will appear.
  6. In the Backup Location dropdown select the Google drive backup location that you added in Step 1.
  7. Now click on the Backup Installation button. That’s it, this will start the backup process of your WordPress site to your Google Drive in the background. You will be notified via email once the backup is completed.

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