How to Debug Critical Error on your WordPress Website

There will be times when you will face serious downtime on your WordPress website due to a plugin causing an issue or the active theme preventing the site to load. You might be getting the below error.

Now how do you debug this? If only there was an exact error, you would have been able to resolve it.

No need to panic, Softaculous has got you covered! You can now enable the Debug Mode through Softaculous WordPress Manager, just follow the steps given below.

Step 1: Login to your Control panel (e.g. cPanel).

Step 2: Look for the Softaculous icon and Click on that icon to go to the Softaculous page.

Step 3: On the top-right icons section, you can find the WordPress Manager icon. Click on this icon and the WordPress Manager wizard will appear.

Step 4: Look for your website in the below list in which you are facing this critical error and click on the down arrow icon at the end of the line, this will expand the installation with more details.

Step 5: You will have multiple options there, look for the Debug Mode option. It is set to disabled by default, select the enabled option and this shall enable the debug mode in your WordPress website.

Once done you will receive a success message on the bottom-right corner of the screen.

Now go back and reload your website, the generic error message will now be replaced with an exact error message pointing you to the file which is causing the error.

You can now resolve this error you are facing and your site will be up and running. Generally the issue is with some plugin or theme not working with the latest version of WordPress. There are two possibilities :

  1. You are using an outdated version of the plugin or theme which is not compatible with the WordPress version which you are using. The solution for this is to check the latest version available of the plugin or theme you find in the error message and upgrade to the latest version. (Make sure you take a backup of your site before doing this, just in case the latest version does not work).
  2. The plugin or theme in question has not been updated by the vendor and no longer works with the WordPress version which you are using. In this case the solution would be to disable the plugin by renaming the plugin folder to .bak from the File Manager and then look for another plugin/theme that can replace the existing one.

NOTE: Do not forget to disable Debug Mode once your site is working. It is not a good idea to leave debugging mode enabled on a production website.

More Information

Change/Reset Your WordPress Admin Password using Softaculous WordPress Manager

Forgot your WordPress site admin pass? Don’t have access to reset the password? No worries Softaculous is here for the rescue.

You can now change your WordPress site admin password through Softaculous WordPress Manager. Yes, you read it right it’s a piece of cake and you do not require any technical knowledge to do so. No editing your database and stuff, simply follow the below steps and it’ll be done in no time.

Step 1: Login to your Control panel (e.g. cPanel).

Step 2: Look for the Softaculous icon and Click on that icon to go to the Softaculous page.

Step 3: On the top-right icons section, you can find the WordPress Manager icon. Click on this icon and the WordPress Manager wizard will appear.

Step 4: Look for the installation in the below list for which you want to change your password.

Step 5: Once you locate your installation, Click on the Change Password button.

Step 6: You’ll get a Change Password popup modal which would look something like below.

Step 7: Fill in the username for which you want to change the password in the Username field. Now fill in the new password that you want to set in the Password field.

Step 8: Once you are done with filling in the details, Click on the Save button. You will receive a success message on the bottom-right corner of the screen.

That’s it! You are all set with the new password. Go ahead and login with your new password to your WordPress admin site.

More Information

Backup Your WordPress Site to Google Drive via Softacluous

Server crashed ? Had a backup but on the same server ? Bad idea!

Why not backup your installation in a trusted provider like Google Drive ? Your backup will always be safe.

By the end of this article, you’ll have complete knowledge on how can you configure your Google drive as a backup location in Softaculous and then create a backup of your WordPress site over it.

Step 1: Configure your Google Drive as a backup location in Softaculous

You will need to add your Google Drive as a backup location in Softaculous before you can create a backup over it. You can follow the below steps in order to do so.

  1. Login to your Control panel (e.g. cPanel).
  2. Look for the Softaculous icon and click on that icon to go to the Softaculous page.
  3. On the top-right icons section, you can find the Backups and Restore icon and after the page is loaded click on the Manage Backup Locations button.
  4. Now click on the Add Backup location button and you’ll be redirected to the page where you can add your Google Drive as a backup location.
  5.  Add a descriptive name to the Location Name field for your Google drive backup location. Your Google Drive location will be visible to you in the backup locations list on the Edit Settings page by this name.
  6. Select the Google Drive protocol from the Protocol list box.
  7. In the Backup Location (Optional) field you can add the folder where you wish to make your backups on google drive. e.g. /backups . By default, if the field is empty, and your backups will be created at ‘Softaculous Auto Installer‘ folder on your Google Drive.
  8. After filling the above fields, click on the Add Backup Location button and you will be redirected to the Google authorization page.
  9. Sign-in to your google account with your username and password.
  10. You will be prompted with ‘softaculous.com wants to access your Google Account‘ tab, click Allow
  11. Once the authorization process is completed, you will be redirected back to Softaculous.
  12. If everything worked well, you will see a ‘Backup Location added successfully‘ message.
  13. That’s it, your Google drive backup location is added successfully.

    In the next step, we’ll explain how you can backup your WordPress Site at this newly added location.

Step 2: Create your WordPress backup to the Google drive location

Once you are done with Step 1, this step is a piece of cake. You can configure automated backups that occur at specific intervals as well as manual backups i.e. on time backups over Google Drive location.

Configure automated backups to Google Drive for your installation

  1. Login to your Control panel (e.g. cPanel).
  2. Look for the Softaculous icon and click on that icon to go to the Softaculous page.
  3. On the top-right icons section, you can find the All Installations icon. Click on the icon and all your installations will appear on this page.
  4. Look for the installation that you want to backup and click on the Edit icon, the edit installation details page will appear.
  5. On the Edit Installation Details Page, in the Backup Location dropdown select the Google Drive location that you created in Step 1.
  6. Next in the Automated Backups dropdown select the frequency at which you want the backups to be created. e.g. daily, weekly, monthly backups. You can also set custom frequency so that your backups will be created accordingly.
  7. The last field to set up an automated backup is Backup Rotation. Select the number of backups you wish to be available at any given time. e.g. if you set this as 2 then after 2 successful backups your oldest backup will be deleted.
  8. Click on the Save Installation Details button. This shall setup automated backup of your WordPress site over Google Drive.

That’s it!

Create a manual backup of your Site to Google Drive

If your default backup location is not set as Google Drive you can still manually create a backup on your Google Drive location.

  1. Login to your Control panel (e.g. cPanel).
  2. Look for the Softaculous icon and click on that icon to go to the Softaculous page.
  3. On the top-right icons section, you can find the WordPress Manager icon. Click on this icon and the WordPress Manager wizard will appear.
  4. Look for the installation that you want to backup and click on the down arrow icon at the end of the line, this will expand the installation with more details.
  5. Now click on the Backup button and the backup page will appear.
  6. In the Backup Location dropdown select the Google drive backup location that you added in Step 1.
  7. Now click on the Backup Installation button. That’s it, this will start the backup process of your WordPress site to your Google Drive in the background. You will be notified via email once the backup is completed.

More Information

Fine-Tune your Managed WordPress with Softaculous

Install Softaculous and manage WordPress installations like a pro.

Benefits of Softaculous for Managed WordPress

Softaculous provides everything you need to offer Managed WordPress solution to your clients.

Auto Install WordPress

Softaculous provides API to auto install WordPress when a user purchases the hosting plan with you. Ready made modules are available for WHMCS and Blesta. For any other billing panel you can use a very simple API call.

WordPress Plugins and Themes

Along with WordPress auto install you can also configure to install custom plugins/themes. For instance if you want to install a set of plugins for better security, cache, seo, etc you can pre configure using WordPress Plugins/Themes sets and then get it installed and activated by passing parameters to the Auto Install API call.

This makes it easier to customize your WordPress instance setup without interfering the WordPress package update available in Softaculous. So no need to re-create the WordPress package when there is a new version of WordPress available.

Auto Upgrade WordPress core

Softaculous has the option to enable auto upgrade WordPress core to Minor versions or Major and Minor versions both as per your preference. This can be configured while installing WordPress or even after WordPress is installed. Or you can simple force it from Softaculous admin panel and all updates will be done as soon as the new version is available.

Note : Softaculous takes a backup of full installation before upgrade so if anything goes wrong you can restore from the backup.

Auto Upgrade WordPress Plugins and Themes

Just like auto upgrade for WordPress core, Softaculous also allows you to enable auto upgrade WordPress plugins and themes. This can be configured while installing WordPress or even after WordPress is installed. Or you can simply force it from Softaculous admin panel and all updates will be done.
All plugins/themes are upgraded once every 24 hours.

Note : Softaculous takes a backup of the plugins/themes (that are going to be upgraded) before upgrade so if anything goes wrong you can restore from the backup.

Staging WordPress Installations

Softaculous offers a Staging feature where you can test upgrades before applying it on live installations to be sure that the live installation does not break.

Backups and Restore

You can enable auto backups daily/weekly/monthly or even at a custom specified time while installing WordPress or even after WordPress is installed. This ensures the sites are always backed up and in case anything goes wrong or the site is compromised you have a backup.
Backups are done in user’s home directory by default. You can also configure a custom backup directory from admin panel (maybe a server over NFS or a mounted drive for backups).

Bulk Import Installations

Already have WordPress installations done manually or via other auto installer ? Don’t worry, you can import all existing installations to Softaculous from admin panel or CLI.
Once installations are imported you can manage these installations via Softaculous.

GUI/API/CLI

All the features in Softaculous can be managed from GUI/API/CLI. It’s upto you which way you would like to managfe.

Saves Support Staff Resources

With all the features in Softaculous your support staff can do tasks in just few seconds which would take minutes if done manually. Hence, your support staff can handle more requests efficiently.

Note : If you need any assistance with Softaculous installation, configuration, integration feel free to contact us.

For best pricing for bulk licenses contact our sales team here.

Merry Christmas from Softaculous Team

Merry Christmas and Happy New Year from all of us at Softaculous !

As we are approaching the year 2020 we would like to thank all our users and partners for showing confidence in our products. We appreciate your business with us and assure you that we will deliver more features and enhancements in 2020

Celebrating 10 Years of Auto Installation

This year we completed a decade since the first release of Softaculous. In a decade we have evolved from just an auto installer to a complete package with management of the complete life-cycle of an installation.

Over the time we added features like upgrading, backups/restore, clone, staging, importing from a remote server, backup on remote locations (FTP, Dropbox, Google Drive), WordPress plugin management and more.

Many more fantastic features are lined up for 2020 !

Grab 10% Off on all Products

We are offerring 10% discount on all products on yearly licenses on 25th December 2019 and 1st January 2020.

Note : Our team will be available during holiday season so please do not hesitate to contact us if you need any assistance.

Best wishes,
Softaculous Team

2018 Year In Review – Softaculous Auto Installer

Happy New Year from all of us at Softaculous !!

As we enter 2019, we would like to highlight some of the major changes that happened with Softaculous in 2018. It was a wonderful year at Softaculous and we are confident 2019 will be much bigger with several new features coming up in this year.

Major Changes in Softaculous in 2018

  1. Added 21 New Scripts: Some of the recent scripts we added include Hubzilla, IceHrm, WBCE CMS, Directus, Framadate, eLabFTW, Plikli CMS, Leafpub, Xibo, Atlantis CMS. Checkout the complete list here.
  2. 1307 Script Updates: With our commitment to keep our scripts library updated we released the updates for most of scripts on the same day when the script vendor released the update. Check out the complete list here.
  3. Added Staging option: This feature can be used to create a staging environment of your production website and test any changes you need. You can then Push these changes (files, database structure, database data) to your production website using the Push To Live option. You can refer to the Staging guide and Push to Live guide.
  4. Backup to Google Drive: You can now backup your website directly to your Google Drive account. You can refer to the Backup to Google Drive guide.
  5. WordPress Auto Upgrade Major/Minor branch: Users can now configure if they would like to auto upgrade their WordPress installations only to Minor versions or even upgrade to Major versions.
  6. WordPress Plugins and Themes Upgrade: Several improvements were made to the auto upgrade for WordPress Plugins and Themes which include checking for upgrades once every 24 hours.
  7. Added Quick Install option: Want to install scripts quickly ? This feature saves your time in configuring advanced options for a script and lets you install with minimal options and using default values for other options.
  8. Changed Password encryption to OpenSSL: Previously Softaculous used mcrypt for encrypting passwords which is Deprecated in PHP 7 hence we have moved to new password encryption method using OpenSSL. The existing passwords have been re-hashed.
  9. Support for PHP 7.1 and 7.2: With PHP community releasing new branches faster than ever, we have made changes in Softaculous to support all the latest versions of PHP. We also made structure changes in Softaculous to make sure Softaculous works fine when you upgrade the 3rd party PHP version.
  10. Better handling for Outdated Scripts: Softaculous now displays a notice on the script install page for scripts that have not been updated for more than 2 years (by the script vendor) so that the user knows that there has been no updates since two years for this script and make a wise decision if they want to install such script.

We would like to Thank all our clients for showing confidence in our products. We appreciate your business with us and assure you that we will deliver more features and enhancements in 2019

Regards,
The Softaculous Team

Auto Install Scripts – Blesta Plugin

We are pleased to announce the release of Softaculous plugin for Blesta. This plugin along with the easy to use Blesta UI makes it easier than ever to setup specialized hosting like WordPress Hosting, Joomla Hosting, Drupal Hosting, etc. The plugin will install the script on the user’s domain after the cPanel account creation is completed.

Currently this plugin supports only cPanel. Directadmin and Plesk support will be added soon.

The Softaculous plugin will be shipped with the default Blesta package from Blesta 4.5+. If you would like to use this plugin with Blesta 4.4.x you can use the following download link.

Setting up the plugin is pretty easy and can be completed in just couple of minutes. Refer to the following guide for the steps.

“Softaculous is must-have software for any shared hosting provider. Combining Softaculous and Blesta for automatic installation of software applications was a natural progression of our long-term relationship. The value it provides to hosting providers who put their trust in Blesta to power their businesses is extraordinary, and we know it will be a popular integration for years to come.”

Paul Phillips, President, Phillips Data, Inc. / Blesta

Using this plugin allows you to offer Application Hosting for literally any script you would like to offer.

If you are looking for a Billing application for you hosting business, Blesta is the right choice.

WordPress 5.0 “Bebo” is now available via Softaculous

We have released WordPress 5.0 package. We have also added a new branch for WordPress 4.9.x so if you are not yet comfortable with installation 5.0 you can install 4.9.8

Let’s see what happens to your WordPress installs with this new version.

Auto Update (Minor Version)

Softaculous supports auto update for major as well as minor versions so if you have auto update enabled for WordPress for only minor versions, your installation will not be updated to 5.0 unless your update it from Softaculous enduser panel.

Auto Update (Major Version)

If you have auto update enabled for major versions as well your installation will be automatically updated to 5.0. However Softaculous creates a backup before auto upgrading your installation so if you feel you are not comfortable with 5.0 yet you can restore your installation from Softaculous Enduser panel -> Backups and Restore page.

The New Editor

WordPress 5.0 is shipped with Gutenberg editor as the default editor for your pages/posts. In case you face issues in editing with the new editor you can install the Classic Editor which lets you edit with the same feel as the familiar editor which was shipped with the previous version of WordPress. Support for the Classic Editor plugin will remain in WordPress through 2021.

You can one click install the Classic Editor from Softaculous as well on the Install, Edit as well as Upgrade installations page in the Softaculous enduser panel.

In case you need any support with the upgrades you can contact us via Support Ticket.

What’s New with WordPress 5.0

Gutenberg – The new Block-Based Editor

The new block-based editor is the first step toward an exciting new future with a streamlined editing experience across your site. You’ll have more flexibility with how content is displayed, whether you are building your first site, revamping your blog, or write code for a living.

The new block-based editor won’t change the way any of your content looks to your visitors. What it will do is let you insert any type of multimedia in a snap and rearrange to your heart’s content. Each piece of content will be in its own block; a distinct wrapper for easy maneuvering. If you’re more of an HTML and CSS sort of person, then the blocks won’t stand in your way. WordPress is here to simplify the process, not the outcome.

Here are some default Blocks that are included in WordPress 5.0

  • Paragraph
  • Heading
  • Preformatted
  • Quote
  • Image
  • Gallery
  • Cover
  • Video
  • Audio
  • Columns
  • File
  • Code
  • List
  • Button
  • Embeds
  • More
Twenty Nineteen – The New Default Theme

Twenty Nineteen, the new default theme that shows off the power of the new editor.

Designed for the block editor

Twenty Nineteen features custom styles for the blocks available by default in 5.0. It makes extensive use of editor styles throughout the theme. That way, what you create in your content editor is what you see on the front of your site.

Simple, type-driven layout

Featuring ample whitespace, and modern sans-serif headlines paired with classic serif body text, Twenty Nineteen is built to be beautiful on the go. It uses system fonts to increase loading speed. No more long waits on slow networks!

Versatile design for all sites

Twenty Nineteen is designed to work for a wide variety of use cases. Whether you’re running a photo blog, launching a new business, or supporting a non-profit, Twenty Nineteen is flexible enough to fit your needs.

Source : wordpress.org

Site Crashed ? Need a backup ? Use Softaculous Automated Backups!

What is an Automatic backup?

Backup is a system that copies your data into an archive which can be used to restore the files to the original state. By automating a backup through a regular back up system, you don’t have to back up your data manually. The automated backups are performed through cronjob/scheduled tasks.

How does Softaculous Automated Backup Feature Help?

I am sure we have lost our essential data at some point of time in life Or had a moment of panic where you thought you did? Data is too valuable to lose. Backing up data regularly will help you to crush such types of feeling and it will keep you free from the insecurity of losing your data. But manually backing up all the changes and data is a lot of hard work. Don’t worry! Team Softaculous has got your back.

We have a feature “Automated Backups” which will Backup your installations on a regular basis (as per your preference). You can use the Automated Backup feature for new installations as well as existing installations.

Configuring Automated Backups in Softaculous

1. Backup Frequency: This option lets you choose when you want softaculous to backup your installation.

  • Once a Day: Select this option if you want to backup your installation once in a day.
  • Once a Week: Select this option if you want to backup your installation once in a week.
  • Once a Month: Select this option if you want to backup your installation once in a month.
  • Custom: You can define custom time for cronjob to run the backup command.

2. Backup Rotation: This option helps you to choose how many recent backups you want to preserve.

For better understanding let’s see the below example:

Suppose you choose to backup your installation once a day and you choose the backup rotation value as 3. Softaculous will perform the backup once every day and will preserve maximum three backups for a particular installation. So if you start the automated backup on 11th Aug, Softaculous will create a backup on 11th Aug, 12 Aug & 13th Aug.  Now, When the backup is created on 14th Aug it will delete the backup created on 11th Aug as you have selected the backup rotation limit 3. Similarly, the backup created on 12th Aug will be deleted after the backup is created on 15th Aug. As soon as it creates the latest backup, it will delete the oldest back up as per your selected rotation preference(which is 3 in this case).

You can refer to the following link for configuring Automated Backups.

We hope this feature helps you recover your data in case of any unexpected disaster.

Prevent Breaking your live website with our Staging Feature

What is Staging?

The staging environment is a copy of your production website where you can preview any changes or upgrades before you apply them on your production website. This prevents any downtime or unexpected errors on your live website.

Why Risk your production website when you can play safe with our Staging tool!

How our Staging Tool makes the process Easier & Efficient? 

Our new Staging feature will help you create and manage staging copies with one just click.

You can create staging copy of your live website to test the upgrades, install plugins, themes, add new pages or any other changes to make sure you are satisfied with the changes before pushing it to the live installation.

Softaculous lets you maintain Staging as well as Production website simultaneously for any changes you would want to make in future.

Let’s take an Example of a WordPress installation

In this process, we will create a Staging copy of a live WordPress installation in a sub-directory “staging”.

1) Login to your control panel

  • Go to your panel (e.g. cPanel’s URL will be https://domain.com:2083) and log in with your credentials
  • Click on the Softaculous Icon or Link
  • This will take you to Softaculous Enduser Panel
  • Go to the Installations page as shown in the screenshot below

2) Choose the installation for which you want to create a Staging copy

  • Click on the Create Staging icon as shown in the screenshot below

The create Staging page will appear with the live installation details and a form asking for details about the staging copy you want to create.

3) Fill in the Staging Installation details as shown in the screenshot below

Click on the Create Staging button and it will do the trick.

That’s it! Your staging copy is ready. You can login to the WordPress admin panel with the same credentials as in the live installation.

Make any changes you need e.g. :

  • Install/Update Plugins
  • Install Themes
  • Update WordPress Core
  • Add/Edit Pages
  • Any other changes you would like to make.

Once you are satisfied with the changes in Staging copy, you can now Push these changes to your live website (again with just one click).

4) Choose the Staging installation you want to push to live

Click on the Push To Live icon next to the corresponding Staging installation you wish to push to live as shown in the screenshot below

The Push to Live page will appear asking for details about how you want to merge the changes i.e. you want to just update the files or update the database as well.

You will see two tabs :

  • Default Options

If you want to push the current staging website as is to your production website i.e. files as well as the exact same database. This option will

  1. Create a backup of your live website
  2. Overwrite all the files from your staging copy to your live installation
  3. Erase the database of your live installation and replace it with the one in your staging copy

  • Customize

This option will allow you to choose exactly what changes you want to push from your staging copy to live installation. You can choose if you want to

  • Push the Files
  • Full Database (includes structure changes as well as rows in the tables)
  • Only Database structure
  • Only Data from the database tables

This option will :

  1. Create a backup of your live website
  2. If you choose the “Overwrite Files/Folders” the files from your staging copy will be copied to your live website
  3. As per the option you choose it will make the changes to your database

Once you have decided what changes you want to Push to your live website, hit the Push to Live button.

That’s it! Let Softaculous do the hard work.

The Success message will appear and you can login to your production website and check if everything works fine.

We hope this feature helps you save time and hassle in managing your staging and live installations.

We will be coming up with more features soon.

Contact our support team for any assistance.